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Customer Success Manager: CSP Practice

This job is no longer open

Description


Coretek is a leading Managed Services Provider dedicated to empowering organizations with cutting-edge technology solutions. We are Microsoft’s #1 Ranked Cloud Solution Provider (CSP) in the US and provide a Microsoft Centric suite of Cloud solutions as well as providing Hybrid Datacenter solutions leveraging industry leading technologies such as Palo Alto, Nutanix, and IGEL thin device solutions at the endpoint.  Our comprehensive suite of services enables businesses to streamline their operations, enhance security, and drive innovation.

We are seeking a highly motivated and experienced Customer Success Manager to join our dynamic team.

Description


As a customer success manager at Coretek, you play a vital role in establishing and building relationships with our customers. Customer Success Managers are the primary point of customer contact and serve as trusted advisors. In charge of overseeing account management, ensuring customer satisfaction, managing service delivery, and identifying potential opportunities, you play a crucial role in achieving the business objectives of our customers.


Job Responsibilities:


  • Ensure customer satisfaction, measure key performance indicators, and identify additional opportunities with established customer base
  • Build and execute account plans from initial onboarding to continued relationship management
  • Responsible for working with clients utilizing Microsoft Azure, Microsoft 365, AVD, and Azure DevOps technologies
  • Educate established customers on product offerings and best practices
  • Serve as a trusted advisor to customers by understanding business objectives and goals

Requirements


  • Degree in business or computer related field
  • Experience in customer experience or management role supporting and growing accounts
  • Ability to present ideas and technologies to customers and internal stakeholders in a user-friendly manner
  • Experience or comprehension of Azure and Microsoft technologies
  • Experience working with customers throughout the org structure with the ability to establish relationships at multiple levels
  • Multitasked oriented in a fast-paced environment with the ability to lead or influence customer meetings

This job is no longer open

Life at Coretek Services

Our IT consulting firm has one simple mission: Ensure Our Clients Success, No Exceptions! As a nationally recognized IT consulting firm, we achieve our excellent results by delivering innovative solutions that implement the latest technologies to improve productivity and drive your business forward. Our staff of proven, cross-industry, multi-platform experts is dedicated to customer satisfaction. Whether you are a healthcare provider, Fortune 1000 company or a mid-market company, we have a solution for you. For the ninth year in a row we have been named one of Metro Detroit's 101 Best and Brightest Companies to Work For, and a consecutive six years selected the National Best And Brightest Companies to Work. We are currently recruiting for the following, targeted skill sets:  Application Modernization Cloud Enablment Developer     Enterprise Solutions Architect   Microsoft Enterprise AD Migration Expert   Managed Services Consultant (Cloud Services to Azure) Applications can be directed to careers@coretekservices.com or Resa.Abbey@Coretek.com for consideration.
Thrive Here & What We Value- Collaborative work environment- Positive work culture- Unlimited PTO- Advancement opportunities based on skills, interests, and support of the organization- Prioritizing customer needs and business outcomes- Understanding client's business goals and aligning solutions with those objectives- Effective communication</s>
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