Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career!
The Workplace Experience Specialist is responsible for keeping the office running smoothly and ensuring that every member of the Knix team and guest has everything they need to work effectively and productively in a positive work environment. They are the go-to person for all office questions as it relates to the physical and virtual working space and any processes, policies, and procedures. If the Workplace Experience Specialist doesn't have the answer, they will always support you in navigating Knix’s organization structure and direct you to the right person or team to get your question answered.The Workplace Experience Specialist operates with a strong sense of integrity, excellence, and execution.
The role is critical to making the Knix office – virtual and physical – a warm, inviting, and productive place for Knix employees and guests alike.
About You
- You are the ultimate host and thrive in maintaining an organized, welcoming space
- You’re tech-savvy and regularly implement new processes and systems to drive organization and productivity
- You are self-motivated, resourceful, and a natural problem solver
- You approach tasks with sound judgment, professionalism, and follow-through
- You’re kind, highly collaborative, and bring a solutions-oriented mindset to everything you do
The Opportunity
- Operates with integrity and excellence on all administrative duties and is the primary Admin for all requests and support for several business-critical tools such as Google, Slack, Zoom, and Uber
- Supports onboarding and offboarding processes to ensure a seamless employee experience through office tours, orientation modules, check-ins, and tech setup
- Regularly audits and proactively orders relevant supplies, equipment, and snacks, including stocking the office with a range of tech accessories
- Partners closely with IT to manage and maintain infrastructure, including ordering and coordinating delivery of technology and accessories, setting up new accounts, and disabling offboarded accounts
- Accountable for maintaining the office space, including daily walkthroughs to assess overall maintenance, security, and employee experience
- Performs receptionist duties: greeting visitors, managing deliveries, and answering/directing phone calls, emails, and queries
- Develops and implements office policies and procedures, ensuring clear communication across the organization
- Collects feedback from employees and reviews data to assess experience and satisfaction; creates proposals and initiatives to optimize the in-office experience
- Assists with office layout planning, events, and office moves or changes
- Provides administrative support as needed, including scheduling group meetings, managing meeting rooms, maintaining calendars, conducting research, and creating reports
- Partners closely with the Executive Operations Manager to ensure smooth communication and execution of key activities, such as coordinating executive and board meetings and implementing major office changes
- In collaboration with key partners, maintains office processes to support the employee experience, including communicating and coordinating Knix’s Milestones program and working with the People Operations team on the weekly internal newsletter and onboarding/offboarding
- Maintains positive relationships with building operators, landlords, facilities operators, and courier partners
- Active member of the Joint Health and Safety Committee, Social Committee, and Employee Resource Groups at Knix
Qualifications
- 2–5 years of work experience in an administrative/office management or customer service role
- Strong organizational and time management skills, with the ability to prioritize effectively
- Self-starter who is driven and able to work independently
- Excellent communication and interpersonal skills
- Strong problem-solving skills and analytical abilities
- Proficient with Microsoft Office, Google Suite products, and Zoom
- Strong sense of urgency and meticulous attention to detail
- Ability to manage confidential information with discretion and maturity
- Comfortable working from our Downtown Toronto Office 5 days per week (9am-5pm)
How we Hire
Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community.
We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.Apply for this job
