We are seeking a dedicated and customer-oriented IT Helpdesk Technician to join our support team. This role is responsible for independently providing first-level technical assistance to end-users, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization. Higher-level issues will also be addressed in this role with the help and guidance of Sr. IT Staff. The ideal candidate will have a solid understanding of IT fundamentals, a passion for solving technical problems, and a compassionate approach to providing support to end-users.
Key Responsibilities:
- Respond to helpdesk requests via phone, email, or ticketing system in a timely manner.
- Travel to practice locations in the Mid-Atlantic region to provide on-site support as-needed.
- Diagnose and troubleshoot software, hardware, and network issues.
- Provide support for Windows 11 devices.
- Install, configure, and maintain computer systems, printers, and other IT equipment.
- Assist with setting up and managing user accounts, passwords, and permissions.
- Support Microsoft 365 applications, email configurations, and basic security measures.
- Document issues, resolutions, and procedures in the helpdesk knowledge base.
- Work alongside external support team and escalate complex technical problems to higher-level support when necessary.
- Assist in IT projects, including system upgrades and deployments, at the direction of Sr. IT Staff.
- Educate users on best practices and provide basic IT training as needed.
Qualifications & Skills:
- Associate’s degree in IT, Computer Science, or related field (or equivalent experience).
- 1-3 years of experience in an IT support or helpdesk role.
- Basic knowledge of networking principles (TCP/IP, DNS, DHCP).
- Experience with remote troubleshooting tools and techniques.
- Strong problem-solving and communication skills.
- Ability to work both independently and collaboratively in a team environment.
- Customer-focused mindset with the ability to explain technical issues in simple terms.
- Certifications such as ITIL, CompTIA A+, Network+, or Microsoft certifications are a plus.
- Experience working in professional medical environments is a plus.
Benefits & Compensation:
- Health, Dental, and Vision Insurance
- Health Savings Account (HSA) and Flexible Savings Account (FSA) Option
- 401k Retirement Plan
- Life and Disability Insurances
- Paid holidays/PTO
- Range: $50,000 - $60,000/year
Please note compensation is based on years of experience.
About Advantia Health:
Advantia is transforming healthcare for all women – setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families.Learn more at: www.AdvantiaHealth.com
Please note:
Heartland Women's Healthcare of Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highly-qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination or an approved request for accommodation is required as a condition of employment.Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage EOE M/F/D/V.
