Case Manager II

Summary

Essential Functions

• Performs initial intake interviews, assessments and refers clients to appropriate community resources.
• Assesses the client’s needs, and arranges, coordinates, monitors, evaluates, and advocates for a variety of services to meet those complex needs. 
• Assesses clients for employment, social security and disability insurance eligibility. 
• Assists clients in identifying, enrolling and attending appropriate medical, substance abuse and therapeutic services. 
• Communicates and advocates to landlords to support clients obtaining and maintaining housing placement. 
• Develops, implements and monitors client progress in executing individualized case plans addressing housing, financial and self-sufficiency. 
• Develops and maintains a productive case management relationship with the client, and meets with clients on a weekly or more frequent basis to review, evaluate and support completion of individualized action plans, and address unanticipated needs/ issue’s as they arise. 

• Provides ongoing intensive support to clients which can include periodic evaluations, service coordination and provide appropriate crisis interventions. 
• Prepares, presents and documents client cases for case conferencing purposes. 
• Participates as a member of a multi-disciplinary team that reviews client cases and develops action plans that meet the individual needs of each client. 
• Maintains case management documentation using HMIS in accordance with agency and best standard practices. 
• Completes accurate, thorough and typed progress notes in a timely manner. 
• Uses case management software to document and keep all client activities up to date. 
• Leads weekly “Home Club” sessions  and weekly groups to educate sheltered clients and promote housing readiness in order for clients to demonstrate behaviors related to obtain and maintain future tenancy in permanent housing.
• Trains incoming staff on case management best practices, policies and procedures
• Acts as lead consultant for the team on social security (SOAR) cases.
• Facilitates multidisciplinary meetings/ case conferences
• On time completion of assigned training and policies.
• Performs other duties as assigned.

Qualifications

Education and Experience: 

• Bachelor’s Degree from an accredited four-year college or university with major coursework in healthcare, psychology, sociology, social work, public administration, or a related field, and one (1) year of applicable job experience, or 
• Associates Degree with a focus on healthcare, psychology, sociology, social work, public administration, or a related field and two (2) years of applicable job experience, or 
• High school Diploma or GED and a minimum of a combined two (2) years of lived experience, and at least two (2) years of applicable job experience 

Knowledge of: 

• Understanding of Housing First, Trauma Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations and Prevention and Diversion practices. 
• Theory, principles and practices of homeless housing interventions, social services, case management, eviction prevention, shelter diversion, and crisis intervention. 
• Basic MS Office programs (Word, Excel, Outlook, Teams, etc.)

Ability to: 

• Maintaining confidentiality of sensitive personal information of applicants, current and former clients, landlords and other matters affecting tenant relations. 
• Organizing and prioritizing a variety of projects and multiple tasks in an effective and timely manner. 
• Effectively problem solving and maintaining composure in high-pressure situations. 
• Making accurate arithmetic, financial, and statistical computations. 

Licenses and Certifications: 

• Valid Driver’s License with proof of current vehicle registration and insurance or ability to navigate public transportation.

Other: 

• Be at least of 21 years of age. 
• Must be able to pass pre-employment background check, drug screening and physical 
• Necessary vaccinations/immunizations. 
• Reasonable accommodations may be granted where appropriate.  23.90 To 26.84 (USD) Hourly