Technology Operations Specialist II

Team Rubicon (TR) is seeking a Technology Operations Specialist II to join TR's

Technology team! The Technology Operations Specialist IIwillapply creative problem-solving and technical expertise to tackle the unique challenges faced by departments across the organization. This position will design and deliver robust, resilient, and lasting solutions that drive greater impact and efficiency. This will requirecritical thinking, curiosity, strong technical ability, and a collaborative spirit.The Technology Operations Specialist II will be responsible forpartnering with program staff and end-users to understand pain points and departmental objectives, then leveraging a suite of tools to implement scalable, efficient systems that reduce manual work and maximize organizational effectiveness.Every day will be a challenge, but every month brings new opportunities for an organization that is quickly becoming a household name in disaster response.

This position reports to TR’s

Deputy Director, Technology

and is based remote within Southern California (SoCal).

Duties:

Diagnose and resolve complex technical issues that escalate beyond Tier 1 and 2 support.
Analyze recurring issues and incidents to identify root causes and partner with developers on implementing long-term fixes.
Design, configure, and implement workflows, systems, and tools to meet programmatic, donor, and operational needs, while optimizing and automating processes across tech and the broader organization.
Collaborate with cross-functional staff and end-users to understand objectives, define scope, and design effective technical solutions that align with organizational goals.
Analyze recurring problems to identify root causes and propose long-term fixes.
Lead change management efforts to ensure seamless rollout and user adoption of new technologies, workflows, and systems.
Troubleshoot technical issues and manage bug fixes and enhancements.
Track project progress, identify risks, and implement mitigation strategies.
Ensure solutions are secure, scalable, and aligned with data privacy best practices.

Education and Background:

Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent professional experience
3+ years in a technical implementation, support, or systems engineering role - preferably in a nonprofit, NGO, or social impact context
Demonstrated ability with Service Desk ticketing platforms such as (Jira Service Management, Zendesk, Freshdesk, etc.)
Experience working with CRM, ERP, or data collection tools (Dynamics 365, Salesforce, Raiser’s Edge, etc.)
Comfort with Project Management tools such as Jira, Microsoft Planner, or Asana
Familiarity with automation tools (e.g. Power Automate, Zapier) is a plus
Passion for social good, a collaborative mindset, and a willingness to grow

Special Requirements: 

This is full-time; REMOTEposition and can be based within Southern California and provides a flexible & non-traditional work schedule (relocation expenses not provided)
Expect to travel at least four times a year (once a quarter) for Department Offsites, as well as other opportunities to engage with staff and volunteers in the field
As with any Technology focused role, you will sometimes be required to work nights or weekends to resolve critical issues or roll out new features

Job Type:

Full-time, salary, exempt

Job Tier: 

Specialist

Pay Range:

$51,262.40 - $87,379.20 per year

Cultural Values:

Mission First, Greyshirts Always: Anyone joining TR must understand that our mission to provide disaster response comes first
Step Into The Arena: TR needs leaders who aren’t afraid to dare to be great 
Everyone Has A Role Know It: Ability to successfully navigate a fast-paced, high-growth environment and solve problems in the face of ambiguity 
GSD: We are entrepreneurial, resourceful, and determined no matter how chaotic the situation 
Change Your Socks: We take care of ourselves and each other so we are best equipped to serve those in greatest need 
Adults Only: Every team member is an adult until proven otherwise 
Your Mother’s A Donor: Every leader must be committed to fiduciary responsibility, transparency, and financial stewardship

Perks of the Team:

Flexible Unlimited Paid Time Off
Generous holiday schedule (including a paid week off between winter holidays)
Matching 401k contributions up to 4% with no vesting requirement
100% company-paid health benefits for employees and their dependents
Professional development, leadership development and events/conferences
Paid time off to volunteer with the non-profit of your choice
One-week all-inclusive onboarding experience

Learn more about Team Rubicon:

Website: Team Rubicon USA
LinkedIn: Team Rubicon
Facebook: Team Rubicon
X: @TeamRubicon
YouTube: Team Rubicon
Instagram: @teamrubicon
Threads: @teamrubicon
TikTok: @teamrubicon

Team Rubicon is an equal opportunity employer and is committed to not only including but actively seeking out a diversity of lifestyles, experiences, perspectives, and voices in order to foster inclusion, growth, and innovation. Your candidacy will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Life at Team Rubicon

Team Rubicon unites the skills and experiences of military veterans with first responders to rapidly deploy emergency response teams.

Thrive Here & What We ValueMission First, Greyshirts Always: understanding that the mission to provide disaster response comes first | Step Into The Arena: leaders who aren't afraid to dare to be great | GSD: entrepreneurial, resourceful, and determined no matter how chaotic the situation | Change Your Socks: taking care of ourselves and each other so we are best equipped to serve those in greatest need | Adults Only: every team member is an adult until proven otherwise | Your Mother's A Donor: committed to fiduciary responsibility, transparency, and financial stewardship | Flexible Unlimited Paid Time Off | Generous holiday schedule (including a paid week off between winter holidays) | Matching 401k contributions up to 4% with no vesting requirement | 100% company-paid health benefits for employees and their dependents | Professional development, leadership development and events/conferences | Paid time off to volunteer with the non-profit of your choice | One-week all-inclusive onboarding experience</s> | Mission First, Greyshirts Always: Our mission to provide disaster response comes first | Step Into The Arena: TR needs leaders who aren't afraid to dare to be great | Everyone Has A Role Know It: Ability to successfully navigate a fast-paced, high-growth environment and solve problems in the face of ambiguity | GSD: We are entrepreneurial, resourceful, and determined no matter how chaotic the situation | Change Your Socks: We take care of ourselves and each other so we are best equipped to serve those in greatest need | Your Mother's A Donor: Every leader must be committed to fiduciary responsibility, transparency, and financial stewardship | Perks of the Team: Flexible Unlimited Paid Time Off, Generous holiday schedule (including a paid week off between winter holidays), Matching 401k contributions up to 4% with no vesting requirement, 100% company-paid health benefits for employees and their dependents, Professional development, leadership development and events/conferences, Paid time off to volunteer with the non-profit of your choice | Team Rubicon is an equal opportunity employer and is committed to not only including but actively seeking out a diversity of lifestyles, experiences, perspectives, and voices in order to foster inclusion, growth, and innovation.</s> | Mission First, Greyshirts Always: The mission to provide disaster response comes first. | Step Into The Arena: TR needs leaders who aren’t afraid to dare to be great. | Everyone Has A Role Know It: Ability to successfully navigate a fast-paced, high-growth environment and solve problems in the face of ambiguity. | GSD: We are entrepreneurial, resourceful, and determined no matter how chaotic the situation. | Change Your Socks: We take care of ourselves and each other so we are best equipped to serve those in greatest need. | Adults Only: Every team member is an adult until proven otherwise. | Your Mother’s A Donor: Every leader must be committed to fiduciary responsibility, transparency, and financial stewardship. | Learn more about Team Rubicon: Website, LinkedIn, Facebook, X, YouTube, Instagram, Threads, TikTok.</s> | Mission First, Greyshirts Always: prioritizing disaster response over all else | Step Into The Arena: embracing challenges and taking risks to achieve greatness | GSD: resourceful and determined in the face of chaos | Change Your Socks: taking care of oneself and others for better service delivery | Adults Only: treating team members as adults until proven otherwise | Your Mother's A Donor: committed to financial responsibility, transparency, and stewardship</s> | Mission First, Greyshirts Always: Our mission to provide disaster response comes first. | Step Into The Arena: We need leaders who aren’t afraid to dare to be great. | Mission First, Greyshirts Always: disaster response comes first in TR's mission | Everyone Has A Role Know It: successfully navigating a fast-paced, high-growth environment and solving problems in the face of ambiguity | GSD: being entrepreneurial, resourceful, and determined no matter how chaotic the situation | Change Your Socks: taking care of oneself and others for best serving those in greatest need | Your Mother's A Donor: commitment to fiduciary responsibility, transparency, and financial stewardship | Flexible & non-traditional work schedule (relocation expenses not provided) | Mission First, Greyshirts Always: Anyone joining TR must understand that our mission to provide disaster response comes first | Cultural Values: Mission First, Greyshirts Always, Step Into The Arena, Everyone Has A Role Know It, GSD, Change Your Socks, Adults Only, Your Mother’s A Donor</s> | Perks of the Team: Flexible Unlimited Paid Time Off, Generous holiday schedule (including a paid week off between winter holidays), Matching 401k contributions up to 4% with no vesting requirement, 100% company-paid health benefits for employees and their dependents, Professional development, leadership development and events/conferences, Paid time off to volunteer with the non-profit of your choice. | Team Rubicon is an equal opportunity employer and is committed to not only including but actively seeking out a diversity of lifestyles, experiences, perspectives, and voices in order to foster inclusion, growth, and innovation. Your candidacy will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</s> | Mission First, Greyshirts Always: understanding that disaster response comes first | Step Into The Arena: being a leader who isn't afraid to dare to be great | Your Mother's A Donor: commitment to fiduciary responsibility, transparency, and financial stewardship</s> | Change Your Socks: take care of ourselves and each other so we are best equipped to serve those in greatest need | Your Mother’s A Donor: commitment to fiduciary responsibility, transparency, and financial stewardship | Perks of the Team: Flexible Paid Time Off, Generous holiday schedule (including a week off between winter holidays), Matching 401k contributions up to 4% with no vesting requirement, 100% company-paid health benefits for employees and their dependents, Professional development, leadership development and events/conferences | Team Rubicon values inclusion, growth, and innovation by actively seeking out diverse lifestyles, experiences, perspectives, and voices. | Team Rubicon is an equal opportunity employer and does not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</s>

Technology Operations Specialist II

Deputy Director, Technology

Duties:

Education and Background:

Special Requirements:

Job Type:

Job Tier:

Pay Range:

Cultural Values:

Perks of the Team:

Learn more about Team Rubicon:

Life at Team Rubicon

Your tracker settings

Special Requirements: 

Job Tier: 