At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their businesses from quick service calls to full project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated individuals experienced in tech start-ups and eager to thrive in fast-paced environments. Could you be our next hire?
As Manager of Customer Success, you will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company. While prior account management experience and/or familiarity with the commercial contractor industry is highly valued, the ideal candidate is someone who works hard, demonstrates strong analytical thinking, and is willing to go above and beyond to help customers succeed on our platform.What We Look For:
- Proven leadership and management skills, with at least 2 years experience building and scaling Customer Success teams.
- Ability to coach and mentor, with a track record of supporting new hires and encouraging growth in established team members.
- Experience building Customer Success processes and best practices to ensure customers achieve desired outcomes.
- Exceptional people skills: empathetic, adaptable, confident, and skilled in building trust across both internal and external stakeholders.
- Strategic thinker with strong analytical and problem-solving abilities.
- Deep expertise in managing complex customer relationships and fostering executive-level partnerships.
- Customer advocate that ensures customer needs are met and they receive the maximum value from the platform.
- Proactive individual who anticipates customer needs and executes quickly.
- Highly organized with impeccable attention to detail and the ability to prioritize in a dynamic environment.
- Proficiency with Customer Success tools like Gainsight and Salesforce, and a data-driven approach to decision-making.
- Familiarity with accounting ERP systems (e.g., QuickBooks, Sage, Viewpoint) or the commercial contractor industry is a strong plus.
- Willingness to travel up to 25% to support on-site implementations and customer engagement.
- Bachelor’s degree (B.A. or B.S.) preferred; startup experience is a plus.
What You’ll Do:
- Lead, mentor, and develop the Customer Success team, including hiring, performance management, and career development.
- Oversee the onboarding, training, and ongoing support for customers, ensuring maximum value from BuildOps.
- Own key performance indicators (KPIs) for the Customer Success team, such as Net Promoter Score (NPS), revenue retention, and expansion metrics.
- Act as a strategic partner and escalation point for key customer accounts, resolving challenges and fostering satisfaction and advocacy.
- Proactively identify at-risk accounts, develop and execute tailored retention strategies.
- Monitor and enhance customer engagement to drive adoption of BuildOps' mission-critical software.
- Implement and refine Customer Success processes and best practices to ensure customers achieve desired outcomes.
- Standardize and scale team systems, workflows, playbooks, and best practices to improve outcomes and efficiency while supporting a growing customer base.
- Leverage data analytics to identify trends, uncover opportunities, and implement improvements that drive success for both customers and BuildOps.
- Work with the leadership team to develop and execute strategies for customer retention and expansion.
- Work closely with company leadership to align Customer Success strategies with overall company goals and mission.
- Serve as the voice of the customer by collecting and synthesizing feedback to influence product development and company priorities across Product, Sales, and Implementation.
- Champion a customer-centric culture, ensuring every team interaction reflects BuildOps’ commitment to excellence and empowering commercial contractors.
Where you’ll go (and how often):
- We have customers across the US and Canada, so our top candidates should be ready, willing, and able to travel and assist with our customers. Up to 25% travel for the position.
Bonus:
- You have tech start-up experience
- You have experience in and around the speciality contractor or construction world
What we offer
- $110,000 to $130,000 + bonus and equity
- A comprehensive benefits package
- Flexible/responsible paid time off
- Hybrid work schedule with lunch provided for in-office days
- Company events like BBQs and team-building activities, both in-person and virtual
- Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
About BuildOps
Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) .
Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy.
If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀
Life at BuildOps
BuildOps enables subcontractors to run their entire business on one software solution that manages their invoicing & billing, scheduling, estimates, proposals, payments, workflows, custom forms, financial reporting, and more. Our industry leading cloud-based solution allows you to improve your operations and efficiency, driving profitability through best-in-class technology. BuildOps has been uniquely designed and built by a team of subcontractors & world-class engineers. www.buildops.com
Thrive Here & What We Value1. Fastpaced and high-growth startup | 2. Committed to transforming a $30billion industry through our all-in-one platform. | 3. Leveraging the latest technology, we’re taking commercial contractors from the world of pen and paper operations to digitized, efficient, datadriven business. | 4. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!) | 5. The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers.</s> | 1. Fastpaced and dynamic startup environment | 2. Talented and motivated team members who care deeply about one another | 3. Comprehensive benefits package | 4. Unlimited paid time off | 5. 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The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers.</s> | Daily Uber Eats lunches provided when working in office | Company events/trips and team building activities</s> | 140k - 160k OTE + equity/stock. Uncapped. | A comprehensive benefits package | Work from home stipend | If located in LA - Flexible and hybrid work schedules with lunch provided for in-office days | Company events and team-building activities</s> | 1. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!). | 2. Generous equity grants become an owner in our company. | 3. Comprehensive benefits package. | 4. Flexible paid time off! | 5. Flexible and hybrid work schedules with lunch provided for inoffice days. | 6. 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Comprehensive benefits package | 5. Flexible paid time off!Flexible and hybrid work schedules with lunch provided for inoffice days. | 7. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!).</s> | Collaborative and dynamic work environment | Chance to make a significant impact on the growth and success of the company | Fast-paced, high-growth start-up committed to transforming a $300B+ industry through an innovative all-in-one SaaS platform.</s> | 1. Fastpaced, collaborative, and dynamic work environment | 2. Opportunities for growth and career advancement | 3. Chance to work with cuttingedge technology and innovative solutions | 4. Ability to make a significant impact on the growth and success of the company.</s> | 1. Fastpaced, high-growth start-up committed to transforming a $300B+ industry through an innovative all-in-one SaaS platform. | 2. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!). | 5. Hybrid work schedules</s> | 2. Comprehensive benefits package | 3. Unlimited paid time off | 4. Company events and teambuilding activities | 5. Opportunity to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers</s> | 2. The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers. | 3. Flexible paid time off! | 4. Company events like BBQs and teambuilding activities, both in-person and virtual.</s> | 1. Inclusive, supportive, and focused on mutual success | 2. Remote work opportunity | 4. Growth Opportunity | 5. Competitive Compensation</s> | Collaborative, dynamic work environment | 4. Ability to make a significant impact on the growth and success of the company</s> | Competitive Starting OTE (Hourly Base + Commission) | Generous Equity Grants – Become an Owner in Our Company. | Accelerated Growth Opportunities to a Closing Role. | Work from Home Stipend. | Passionate about data engineering | Thrives in a fast-paced environment | Values excellence | Opportunity to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers.</s> | Work from home stipend and flexible PTO | MacBook computer and accessories</s> | 1. RemoteFriendly Customer Experience Team | 2. Legendary Customer Implementations | 4. Flexible and Hybrid Work Schedules | 5. Talented and Motivated Team Members Who Care Deeply About One Another (Seriously, Everyone is Rooting for Your Success!)</s> | Fast-paced, high-growth start-up committed to transforming a $30-billion industry through their all-in-one platform | Competitive salary and stock options | Hybrid role based in Raleigh, NC (3 days a week in office) | BuildOps is a fast-paced, high-growth start-up, committed to transforming a $30-billion industry through our all-in-one platform. Leveraging the latest technology, we’re taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business.</s> | Competitive salary + bonus | Generous equity grants - become an owner in our company | Company events like BBQs and team-building activities, both in-person and virtual, lunch provided for in-office days.</s> | 1. Fastpaced, High-growth Startup | 2. Committed to Transforming a $30billion Industry through All-in-one Platform | 4. Opportunity to Work Remotely from any US Location | 5. Comprehensive Benefits Package | 6. Competitive Salary and Stock Options</s> | 2. Hybrid work at office in Santa Monica based headquarters (3 times per week) | 3. Company events like BBQs and teambuilding activities, both in-person and virtual | 3. 100% remote if located outside LA or Raleigh.</s> | 3. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!). | 4. Generous equity grants become an owner in our company. | 5. Comprehensive benefits package. | 6. Flexible paid time off! | 7. Company events like BBQs and teambuilding activities, both in-person and virtual.</s> | Collaborative team-oriented attitude | Strong organizational skills with ability to manage a high volume of projects | Proactive leadership style to identify opportunities and work within department and across organization to advance business | Enthusiasm, commitment to excellence, self-motivation, professional demeanor, highly organized and detail oriented | 1. Fastpaced, high-growth environment | 2. Collaborative mindset | 3. Resultsoriented culture | 4. Opportunity for continuous learning and growth | 5. Supportive team members who care deeply about one another.</s> | 2. Commitment to transforming a $30billion industry through our all-in-one platform. | 3. Opportunity to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers. | 4. 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Opportunity to Get in on the Ground Floor and Build Something Truly Groundbreaking for Ourselves and Our Amazing Customers.</s> | BuildOps is committed to transforming a $30-billion industry through their all-in-one platform. | They are taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business. | Their co-founders have over a decade of experience in both construction and SaaS technology, as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, and multiple successful startup exits, including a $1.2 billion acquisition. | BuildOps has raised multiple rounds of funding from some of the largest and most reputable Venture Capital firms, including Founders Fund, Fika Ventures, Siemens Next47, and Greenspring Associates. | They have a comprehensive benefits package, flexible paid time off, work from home stipend, and company events like BBQs and team-building activities, both in-person and virtual, lunch provided for in-office days. | BuildOps is committed to empowering commercial contractors through their customer-centric culture.</s> | Innovation, Collaboration, and Delivering Exceptional Solutions to Customers | Flexible PTOMacbook Computer and WFH Stipend Provided | Company events like BBQs and team-building activities, both in-person and virtual.</s> | Comprehensive Benefits</s> | 4. Flexible PTO and Hybrid Work Schedules | 5. Work from Home Stipend | 6. Hubs in Los Angeles, Toronto, and Raleigh with Hybrid Work Schedules with Lunch Provided for InOffice Days | Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules with lunch provided for in-office days | Gain experience in a rapidly growing, “Unicorn” status company with Tier 1 investors | Shape the future of a category-defining company | Work side-by-side with an elite leadership team | Build a network across top-tier investors and industry leaders | Be part of a mission-driven company transforming the backbone of America</s> | Fast-paced, dynamic startup environment | Generous equity grants - become an owner in our company. | Fast-paced, high-growth start-up committed to transforming a $30-billion industry through all-in-one platform | Self-starter with a proactive mindset and attention to detail | Strategic thinker who thrives in a fast-paced, evolving environment | Team-oriented individual who fosters collaboration and clear communication | Calculated risk taker who drives innovation and improvement | BuildOps is committed to transforming a $30-billion industry through their all-in-one platform. Leveraging the latest technology, they’re taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business.</s> | Generous equity grant, become an owner in our company! | Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules with lunch provided for in-office days. | 4. The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers</s> | 1. Fastpaced and high-growth startup environment | 2. Opportunity to build something groundbreaking for ourselves and our amazing customers | 5. Flexible and hybrid work schedules (this particular role can be 100% remote) | 6. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!) | 7. Chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers</s> | Competitive Salary + equity/stock | Forbes Magazine: BuildOps is unique because it addresses the problem of efficiency in construction for an often-overlooked audience. Rather than focusing on large projects, or catering to owners, they look to the needs of technician-heavy subcontracting firms working in the commercial space. | TechCrunch: The new financing will be used to support the company’s continued growth. BuildOps sells software that integrates scheduling, dispatching, inventory management, contracts, workflow and accounting into a single software package for commercial real estate contractors with staff ranging from a few dozen to several hundred employees. | Wall Street Journal [Paywall]: BuildOps, the Santa Monica, California, startup that provides software for real estate subcontractors was seeded with $5.8 million in funding from investors including Fika Ventures, MetaProp VC, Global Founders Capital, CrossCut Ventures, TenOneTen, IGSB, 1984 Ventures, Liquid 2 Ventures and Ground Up Ventures. | Former NFL superstar Joe Montana noted that his firm (Liquid 2 Ventures) has an investment thesis in supporting America’s working class… “I just love the idea of making their lives far easier and better,” he said. With BuildOps, “you have one solution that does it all and talks seamlessly to every single part of their business from parts to ordering to inventory and more.”</s> | Fast-paced environment where you can make a direct impact | Forbes Magazine: "BuildOps is unique because it addresses the problem of efficiency in construction for an often-overlooked audience." | TechCrunch: "The new financing will be used to support the company’s continued growth. BuildOps sells software that integrates scheduling, dispatching, inventory management, contracts, workflow and accounting into a single software package for commercial real estate contractors with staff ranging from a few dozen to several hundred employees." | Wall Street Journal [Paywall]: "BuildOps, the Santa Monica, California, startup that provides software for real estate subcontractors was seeded with $5.8 million in funding from investors including Fika Ventures, MetaProp VC, Global Founders Capital, CrossCut Ventures, TenOneTen, IGSB, 1984 Ventures, Liquid 2 Ventures and Ground Up Ventures." | Former NFL superstar Joe Montana noted that his firm (Liquid 2 Ventures) has an investment thesis in supporting America’s working class… “I just love the idea of making their lives far easier and better,” he said. With BuildOps, “you have one solution that does it all and talks seamlessly to every single part of their business from parts to ordering to inventory and more."</s> | 5. Flexible PTO and hybrid work schedules | 6. Work from Home Stipend | 7. Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules with lunch provided for inoffice days | 8. Company events like BBQs and teambuilding activities, both in-person and virtual.</s> | 1. Generous equity grants become an owner in our company. | 2. Comprehensive benefits package. | 4. Flexible and hybrid work schedules with lunch provided for inoffice days. | 5. Company events like BBQs and teambuilding activities, both in-person and virtual. | 6. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!).</s> | 1. Competitive salary + bonus | 2. Generous equity grant, become an owner in our company! | 4. Flexible paid time off. | 5. Work from Home Stipend. | 6. Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules with lunch provided for inoffice days. | 8. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!). | 9. The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers.</s> | 8. Company events like BBQs and teambuilding activities, both in-person and virtual</s> | 3. A comprehensive benefits package. | 4. Flexible PTO and hybrid work schedules. | 8. Fastpaced, collaborative, and dynamic work environment. | 9. Opportunities for growth and career advancement. | 10. Chance to work with cuttingedge technology and innovative solutions.</s> | 2. Growth Opportunity: Be part of a company transforming an industry and accelerating at an extraordinary pace. | 6. MacBook computer provided | 7. Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and daily lunch stipends for inoffice days | 2. Flexible and hybrid work schedules with lunch provided for inoffice days | 3. Company events like BBQs and teambuilding activities, both in-person and virtual</s> | 1. Generous equity grant, become an owner in our company. | 3. Flexible paid time off. | 4. MacBook computer provided | 5. Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and daily lunch stipends for inoffice days. | 8. Growth Opportunity: Be part of a company transforming an industry and accelerating at an extraordinary pace.</s> | 1. Ambition, innovation, and collaboration are valued qualities in every new hire. | 2. The team thrives on these values and looks for them in every new hire. | 3. BuildOps is a groundbreaking software solution designed to empower today’s commercial contractors. | 4. Our team is passionate about SaaS technology and building something extraordinary. | 5. We offer flexible PTO, flexible and hybrid work schedules, company events and teambuilding activities, both in-person and virtual. | 6. The chance to be part of a rocketship and build something truly groundbreaking for ourselves and our amazing customers.</s> | 5. Lunch Provided for Inoffice Days | 6. Company Events like BBQs and TeamBuilding Activities, Both in-person and Virtual</s> | Generous equity grant- become an owner of the company! | Unlimited paid time off. | Opportunity to be part of a rocketship and build something extraordinary | 1. Negotiable base salary + annual bonus | Hybrid work schedule with lunch provided for in-office days | 10. Chance to work with cuttingedge technology and innovative solutions</s> | 1. Generous equity grants become an owner in our company. | 3. Work from home stipend. | 3. Rocketship Growth Opportunity | 7. MacBook Computer Provided | 8. Hubs in Los Angeles, Toronto, and Raleigh with Hybrid Work Schedules and Daily Lunch Stipends for InOffice Days. | 9. Talented and Motivated Team Members Who Care Deeply About One Another (Seriously, Everyone is Rooting for Your Success!) | 10. Growth Opportunity: Be Part of a Company Transforming an Industry and Accelerating at an Extraordinary Pace.</s> | 3. Rocketship Company | 1. Collaborative work environment | 2. Flexible work schedule | 4. Work from Home Stipend | 6. Talented and motivated team members who care deeply about one another.</s> | Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and daily lunch stipends for in-office days | 13. Competitive salary + performance bonus + equity grant | 14. Comprehensive health benefits & 401(k) | 15. Flexible paid time off | 16. Workfrom-home stipend and MacBook | 17. Daily lunch stipends (in LA, Toronto, Raleigh hubs) | 18. Travel opportunities across North America | 19. Agile, missiondriven culture that values innovation, ownership, and personal growth.</s>
