System Administrator 0 - Help Desk

TS/SCI FS poly required.

Position Description:

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Requirements:

Customer service
ServiceNow Ticketing System

Certification:CompTIA A+, CompTIA Network+ or higher level certification required within 6 months of start date.Education/Experience:HS or GED plus 5 Years (or)Bachelors plus 0 Years Position requires a TS/SCI.

Life at orionconsortium

Thrive Here & What We Value1. Collaborative Work Environment2. Teamwork and Communication3. Cross-discipline Integration for Government Needs4. Results-Oriented, Self-Motivated5. Leadership and Teamwork Skills6. Security Advocacy and Customer Trust7. Innovation and Continuous Improvement8. Excellence in Business Aspects9. Professional Development Opportunities

System Administrator 0 - Help Desk

Life at orionconsortium

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