We are building a high-impact team within FreedomPay’s Commercialization organization, focused on customer growth, product adoption, and strategic account expansion. This role is not operational account management or direct sales — instead, it is a relationship-driven, consultative position that blends product expertise, industry guidance, and customer success leadership, and leverages FreedomPay’s unique position and understanding of the global commerce ecosystem for the benefit our Enterprise customer.
You will work closely with assigned FreedomPay customers to identify growth opportunities, expand product usage, advise on global expansion initiatives, and position FreedomPay as a trusted strategic partner. You will be deeply embedded with your customers’ businesses — leading product strategy conversations, providing industry insights, and acting as the internal advocate for their success.
Key Responsibilities
- Serve as the primary strategic partner for a portfolio of assigned FreedomPay customers, owning growth initiatives and account expansion strategies.
- Develop a deep understanding of FreedomPay’s platform, products, and capabilities to confidently lead conversations with customer executives, technical stakeholders, and business leads.
- Lead regular strategic meetings and business reviews with customer teams, acting as a trusted advisor focused on growth and optimization. Lead QBR meetings with a strategic, consultative, growth-oriented approach.
- Identify and drive cross-sell, upsell, and global expansion opportunities based on customer needs, use cases, and industry trends.
- Partner closely with internal Sales, Product, Operations, and Commercialization teams to ensure customer initiatives are properly scoped, prioritized, and supported.
- Represent FreedomPay at customer locations, industry events, and conferences.
- Deliver best practices, industry insights, and thought leadership to help customers maximize their FreedomPay investment and product suite.
- Maintain a high standard of account health, customer satisfaction, and retention through proactive engagement and strategic support.
- Act as the internal “voice of the customer,” providing structured feedback to inform product roadmaps, service enhancements, and strategic planning.
Qualifications
- 10+ years of experience in a customer-facing role such as Sales Engineering, Solutions Consulting, Product Consulting, Strategic Account Management, or Customer Success — ideally within SaaS, fintech, payments, or commerce technology industries.
- Strong product aptitude — able to quickly master platform functionality, roadmap positioning, and use case alignment.
- Demonstrated success leading strategic customer engagements and managing executive-level relationships.
- Excellent communication skills with the ability to confidently present to and influence diverse audiences (technical and non-technical).
- Proven relationship builder — able to develop trust quickly and maintain long-term partnerships.
- Strong commercial instincts — ability to identify and articulate opportunities for account growth and product expansion.
- Willingness and ability to travel 30%+ domestically and internationally as needed.
- Bachelor’s degree required; advanced degrees or certifications in Business, Technology, or related fields are a plus.
Key Competencies
- Strategic Customer Growth Focus
- Relationship Building and Executive Presence
- Product Expertise and Technical Acumen
- Consultative Mindset and Industry Guidance
- Communication and Presentation Excellence
- Commercial Awareness and Opportunity Identification
- Collaboration and Cross-Functional Leadership
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