UE provides liability insurance and risk management services to K-12 schools, colleges, and universities nationwide. UE is owned by a large and diverse membership. With 38 years serving education, we bring deep expertise to our members and focus on delivering an experience that leaves them feeling confident that we understand their needs and offer insights and solutions suited for their unique challenges. These sentiments are echoed in our culture, where we believe that building on and embracing our unique differences and perspectives enables us to better serve our members and fulfill UE’s mission.
Are you self-driven, results-oriented, able to juggle multiple priorities, and navigate processes across multiple systems? Are you adept at resolving issues with multiple stakeholders while managing relationships with external partners? Do you thrive as part of a team but also work independently and focus on results? The successful candidate will bring a combination of account management and claim experience, deep data and analytical skills, careful attention to detail, and strong communication skills.United Educators seeks to fill a position which will be embedded in the Claims Department and report up to the AVP for Resolutions Operations and Litigation Management.
The role is responsible for selecting, managing and evaluating our claim legal vendors and ensuring our external partnerships align with UE’s goals, quality standards and budget requirements. The ideal candidate will have 3-5 years of experience in claims vendor management, and/or litigation with a law firm or in an insurance role. If this sounds appealing to you, please apply today!
Responsibilities:
- Selection and onboarding: Source, evaluate and onboard new vendors, ensuring alignment with UE strategic goals and business needs, cost-effectiveness and quality standards.
- Risk management: Identify and assess potential risks (including cybersecurity, financial, regulatory or operational), and in coordination with internal stakeholders, develop plan for mitigation and ongoing monitoring.
- Manage outsourced relationships: Ensure compliance with defined service level agreements, conduct periodic performance and quality reviews, gather business partner feedback and actively identify opportunities to maximize utilization of offshore resources.
- Engagement: Evaluate and analyze agreements including SLAs and MSAs. Maintain and manage all claim legal vendor agreements.
- Relationship Management: Build and maintain positive working relationships with vendors to maximize collaboration serving as the primary point of contact.
- Performance Monitoring: Develop and monitor key performance indicators to evaluate vendor performance. Conduct regular reviews and provide feedback to vendors to ensure continuous improvement.
- Reporting and Documentation: Collect and analyze data to support litigation management and process improvements.
- Process and Change Management: Collaborate with business partners to develop and/or update department procedures related to vendors. Maintain internal department knowledge base to ensure awareness and compliance with policies and procedures. Lead training and develop best practices and learning materials to department on subjects within areas of responsibility
Basic Requirements:
- Bachelor’s degree with relevant work experience.
- 3-5+ years of experience in a legal, insurance and/or claim operations role.
- Proven ability to negotiate agreements and manage vendor relationships.
- Experience with performance metrics, reporting and evaluation.
- Excellent communication, interpersonal and problem-solving skills.
- Proficiency in Microsoft Office Productivity software, experience with vendor management applications.
- Proficient at managing deadlines both independently and as part of a team.
- Self-motivated, driven learner.
- Ability to work collaboratively with diverse team members
Preferred Skills/Experience:
- 2-4+ years of experience with e-billing, litigation and/or matter management is preferred
- Experience with data governance, analytics and reporting, project management, process improvement, change management, training and legal technology
- Experience with managing offshore service providers preferred
- Supplier Relationship Management including eDiscovery and/or legal holds
This role will require 3 days in-office during the first 3 months.The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.Salary Range$70,000—$90,000 USD
Benefits:
- Health Insurance — We offer subsidized plan options with an optional pre-tax Health Savings Account (HSA), including an annual employer contribution and investment options. The plans offer a prescription benefit and telehealth.
- Dental Insurance — Two plan levels are available, depending on needs.
- Vision Insurance —We offer in- and out-of-network options; Lasik discounts are available.
- 401(k) — UE makes a 3% safe harbor non-elective contribution beginning the first of the month after date of hire; these funds are vested immediately. After one year of service, employees receive a 7% profit sharing non-elective contribution, as well as become eligible for a matched contribution of 25% of the first 5% employee deferral. Employees can make pre-tax contributions or taxed (Roth) salary reductions. Catch-up contributions for employees 50 years old and over. Employer contributions are fully vested three years from eligibility date.
- Life Insurance — UE pays for Basic Life Insurance, and employees have the option to apply for additional Voluntary coverage.
- Short- and Long-Term Disability Insurance — We offer coverage in the event employees are unable to work for a period of time.
- For the first two years of employment, employees accrue PTO at 24 days per year. At the beginning of the third year of service, employees accrue 30 days per year of PTO.
- 11 paid holidays annually including Juneteenth and an employee choice floating holiday
- Bonus eligibility is based on salary earned and performance for the year.
- Hybrid environment - employees are typically in the office 2-3 days per week after the initial training period.
- Support for individual growth through sabbaticals, leadership development, mentoring, and tuition assistance
- Inclusive and supportive culture that embraces diversity and provides opportunities for all to succeed
- Monthly lunches and various social events throughout the year
- Opportunities to join the Social Committee, Employee Resource Groups (ERGs), and Inclusion, Diversity, and Equity Alliance (IDEA)
