Position Summary:
The Payroll Specialist is responsible for the day-to-day administration and processing of client payrolls.Provide excellent customer service and quality payroll administration. Provide analytical and technical support in the delivery of payroll processing services. This position reports to the Payroll Manager.
Essential Job Functions:
- Serve as primary contact for client regarding payroll processing issues;
- Work effectively to make sure that payroll processing runs smoothly and is timely;
- Investigate discrepancies and provide information in non-routine situations;
- Coordinate daily payroll processing including Payroll Status Change (PSC) forms, etc.;
- Ensure that employee applications from PEO and ASO clients contain all necessary documentation – e.g. W-4 form, I-9 form, Direct Deposit form, Release of Records, etc.;
- Oversee maintenance and updating of employee data and records in Summit Apex and CRM;
- Provide customer service support to clients and their employees;
- Initiate client background check requests;
- Compile payroll data such as employee garnishments, vacation accruals, deductions, etc.;
- Enter employee information/update data in payroll system (Summit Apex);
- Process client payrolls when submitted via HRP web, email or fax;
- Provide/run custom reports from Summit Apex as requested by clients;
- Assist clients in understanding HR&P’s role in processing payroll;
- Oversee the daily delivery of the employee payroll checks and client reports;
- Work/communicate with other departments to keep the client satisfied.
Knowledge Skills & Abilities:
- 3 to 5 years’ related payroll or payroll processing experience required;
- High School/GED;
- Solid understanding of payroll and payroll tax laws required;
- Excellent communication and organization skills are required;
- Excellent customer service skills;
- Proven ability to work effectively in a team environment with associates;
- Capable of effective planning and priority setting;
- Ability to manage several complex projects simultaneously while working under pressure to meet deadlines;
- Strong analytical skills and a thorough knowledge payroll processing;
- Proficient reading, writing, grammar, and mathematics skills;
- Computer proficiency and technical aptitude with the ability to utilize MS Word, Excel, and internal databases;
- Proficient interpersonal relations and communicative skills;
- Ability to maintain confidential information;
- Valid driver’s license.
