Supervisor
The Supervisor is responsible for the supervision of all security related activities on site as well as the performance of the guards on site. The main purpose is to continuously improve service quality and guard performance by reducing complaints per guard, meeting or exceeding objectives and targets, enhancing guard force productivity, and minimizing customer complaints. Additionally, the aim is to decrease theft and property damage cases at customer sites, reduce sick leave, increase the number of arrests per guard where possible, and lower the occurrence of incidents, accidents, and injuries on-site
Responsibilities
- To be responsible and reliable towards the client at all times.
- Always to be an example to Junior Security Officers, working under his/her Supervision.
- Must be well informed of the Company Disciplinary Code.
- Must have the ability to lead a team.
- Responsible to post Security Officers at various points in the site.
- To see that Security Officers is neat and tidy dressed and shaved, and sober before reporting for duty.
- To observe and do a building inspection during shift.
- Report any irregularities to the Control Room and Contract Manager, and foresee that such incident is written into the Occurrence Book.
- Supervision of manpower deployed on your site or area of control.
- Be alert and pro-active at all times.
- To see that the security workplace is kept neat and tidy at all times.
- Effective report writing and statements.
- Must assist in investigations and provide necessary information.
- Must be able to work on computer and other security system (CCTV and access control).
- Must be conversant with emergency procedures and evacuation drills.
- Must report all security equipment faults and alarms promptly.
- Monthly audits; stats and weekly reports.
- Effective customer service.
- Must be aware that all lost and found equipment must be handed over to the control room.
Minimum requirements
- Psira Grade A – registered and up to date
- Grade 12
- Medical Level 1-3
- Firefighting course
- Driver’s License Code 8 advantageous
- Firearm Competency – Handgun
- Business purposes – Handgun
- Excellent Communication skills (Verbal & Written)
- Good physical condition
- Neat and well-groomed
- No criminal record
