Member Care Agent, Spanish Bilingual (Remote)

Member Care Advisor (Remote) - Spanish Speaking

Better Health is creating a new medical provider type, disrupting the $80B home medical supply industry. How? By bundling peer support, coaching, education, and home delivery of medical supplies in an end-to-end care solution. We help our members discover and purchase the best medical equipment and supplies to address their underlying chronic conditions.

It is time for us to continue our growth by hiring more Member Care Advisors!

Let's talk if you:

Are excited about making a positive, lasting impact on patient's lives
Want to take an active part in bringing about the consumer healthcare revolution
Love shaping a company's success in the early days
Can speak Spanish fluently

So, what will you do as our Member Care Advisor?

Develop a deep knowledge of our products and our customers, including types of medical conditions, the insurance market, and billing.
Be the first line of contact for customer questions and issues
Work with the appropriate internal members (e.g. product, billing, operations), to solve problems
Full customer relationship management
Provide strong written documentation for a variety of user communications including direct user questions, internal research, FAQ/knowledge content, and others
Be the voice of the customer internally, advocating for their needs

Sounds exciting? We're looking for YOU, if you:

Have proven experience in customer support roles for a healthcare company
Have a passion for consumer healthcare and helping people live their best lives
Are dedicated to exceeding expectations of all patients
Are a self-starter, able to think creatively, problem-solve, and prioritize tasks in a fast-moving environment
Are excited to work in a fast-paced environment and create impact from day one

Why choose Better Health?

For starters, our benefits include:

Fully remote work
Joining a team driven to improving the lives of those living with chronic conditions
Starting at $20-$23 per hour based on experience and qualifications, with opportunity for growth

But most importantly, here at Better Health, our mission is to bring information, access, and support to people managing chronic conditions at home. Our diverse team is united by our shared values:

Open dialogue with radical transparency
Creativity to run with ideas
Collaboration across teams

So, are you in?

Life at Better Health

At Better Health, our mission is to digitize and modernize the antiquated medical supplies and devices industry. More than 60 million Americans use medical equipment and supplies in their homes on a regular basis. But getting access to these products can be incredibly challenging and costly. We aim to bring greater transparency and choice to our customers by offering an end-to-end care solution, bundling clinical consultation, member education, insurance management, and home delivery. As a licensed Medicare provider, we work with several Medicaid plans and have preferred and national partnerships with the nation’s leading payers. Founded by a team of healthcare, e-commerce, and software veterans and funded by world-class investors, we believe that you deserve Better.

Thrive Here & What We Value1. Userfocused solutions2. Diverse team united by shared values3. Commitment to diversity, equity, and inclusion4. Equal opportunity employer5. Fully remote opportunity with a distributed company6. Inclusive workplace7. Open dialogue with radical transparency8. Creativity to run with ideas9. Collaboration across teams1e. Dynamic, diverse, and collaborative environment