ServiceNow Business Analyst - W2 only

EPMAHouston, Texas, United StatesOnsite

Description

ServiceNow Business Analyst is the liaison between stakeholders and the development team. The analyst is responsible for translating business requirements and representing stakeholders during all phases of the lifecycle (planning, development, and release processes).

Title:

ServiceNow Business Analyst

Type:

Long term contract - 1 year plus

Location:

Houston Downtown- Need to be onsite- 5 days a week

Industry:

Oil & Gas

W2 Employment only, No C2C, No Sponsorship, No Relocation

Essential Duties

Develop business and system requirements, process flows, and test plans using ServiceNow best practices.
Support quality assurance within ServiceNow development lifecycle with functional testing and lead/coordinate User Acceptance Testing sessions with stakeholders.
Participate in technical review sessions
Assist in and/or lead scrum ceremonies: backlog refinement, sprint planning, sprints/daily standups, retrospectives, etc.
Participate in project planning sessions, prioritization meetings, build/deploy activities, and other priorities.
Manage complexity resulting from large projects and/or multiple stakeholders
Work directly with end users to resolve support issues within ServiceNow, responding promptly and professionally.
Work collaboratively with peers to coordinate the overall delivery of technology solutions to the customer.
Collaborate effectively with colleagues and stakeholders to develop solutions and execute planned changes.
Manage time to balance individual work with the success of the team and the client on multiple projects.
Coach and mentor team members as needed.

Required Qualifications

7+ years of experience working as a business analyst
5+ years of professional services experience
3+ years of ServiceNow experience including but not limited to the following:

Hands-on experience with working with ServiceNow core applications such as ITSM, ITBM, ITOM or HR
Building reports and dashboards for internal team use as well as end users
Basic understanding of the difference between business rules, client scripts, UI actions, UI policies and data policies, and when it is appropriate to use each
Hands on experience with modifying form and list views in ServiceNow
Experience setting up and managing a Visual Task Board (VTB)

Ability to understand business processes and translate into technical specifications
Working understanding of SDLC and Agile development best practices
Excellent oral and written communication skills (English language)
Strong conceptual and analytical skills, which demonstrates unique problem-solving approaches
Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment
Customer-focused approach with outstanding interpersonal skills
Highly skilled with Microsoft Outlook, Word, Visio, Excel, PowerPoint and Teams

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

HOW YOU'LL GROW AT EPMA

We believe in the investment of our people. Strong client results and company growth is a direct result of our focus on personal growth for every single employee. With regular reviews and measurable development plans, we help you focus on the skills and knowledge you need to succeed. From on-the-job learning to professional development programs, we help you to grow throughout your career and ready you for the opportunities that lie ahead.

EPMA'S CULTURE

BE INSPIRED our 10 core values are at the forefront of everything we do. We take pride in investing in the development of our people, because they are part of the EPMA family and DNA. Call us old fashioned, but we believe in building talent, and we take pride in preparing our future leaders and innovators. You will find a fun, exciting and rewarding career at EPMA.

ABOUT EPMA

Since 2010, EPMA has quickly earned credibility as a trusted leader in Project and Portfolio Management Services helping local businesses to Global 50 companies deliver projects with greater efficiency and success. Our ability to attract the most talented people and empower them to make a difference for our clients is part of what makes EPMA one of the Top Companies to work for in Texas, and one of the Best and Brightest companies to work for in the nation. We are also on the Inc. 5000 list as one of the fastest growing, privately held companies in America today.EPMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassments of Any Kind: EPMA is made up of a very diverse group of individuals representing a variety of backgrounds, perspectives, and skills.

At EPMA, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. EPMA is proud to be an equal opportunity workplace.

Life at EPMA

Thrive Here & What We ValueEPMA believes in investing in the development of their people, because they are part of the EPMA family and DNA. | EPMA takes pride in preparing their future leaders and innovators. | EPMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassments of Any Kind.</s> | Collaborative work environment | Opportunities for professional growth and development | Flexible work schedule options | Recognition for outstanding performance</s> | 1. EPMA believes in investing in the development of their people. | 2. They focus on personal growth for every single employee through regular reviews and measurable development plans. | 3. EPMA is committed to building talent and preparing future leaders and innovators. | 4. EPMA celebrates diversity and supports it for the benefit of their employees, services, and community.</s> | 1. EPMA believes in investing in their people and focuses on personal growth for every single employee. | 2. They offer regular reviews and measurable development plans to help employees focus on the skills and knowledge they need to succeed. | 3. EPMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassments of Any Kind.</s> | EPMA believes in investing in the development of its people, because they are part of the EPMA family and DNA. | EPMA takes pride in preparing future leaders and innovators for opportunities that lie ahead. | EPMA believes in investing in the development of its people to help them grow throughout their careers. | The company takes pride in preparing future leaders and innovators. | EPMA is an equal opportunity workplace that celebrates and supports diversity.</s> | 1. Focus on personal growth for every single employee | 2. Regular reviews and measurable development plans | 3. Onthe-job learning and professional development programs | 4. Celebrating diversity and supporting it for the benefit of employees, services, and community.</s> | 1. EPMA believes in investing in the development of its people. | 2. EPMA takes pride in preparing future leaders and innovators. | 4. EPMA celebrates diversity and supports it for the benefit of its employees, services, and community.</s> | 1. EPMA believes in investing in the development of its people, because they are part of the EPMA family and DNA. | People-first company with a sharp focus on innovation and AI | Celebrate difference and support it for the benefit of employees, services, and community.</s> | EPMA believes in investing in the development of its people. Strong client results and company growth is a direct result of EPMA's focus on personal growth for every single employee. With regular reviews and measurable development plans, EPMA helps employees focus on the skills and knowledge they need to succeed. From onthe-job learning to professional development programs, EPMA helps employees grow throughout their career and prepares them for future opportunities. EPMA is also committed to creating a diverse and inclusive workplace where everyone feels valued and supported.</s> | Strong client results and company growth is a direct result of their focus on personal growth for every single employee. | EPMA takes pride in building talent, and they take pride in preparing their future leaders and innovators. | EPMA celebrates difference and supports it for the benefit of their employees, services, and community.</s> | 1. EPMA believes in investing in personal growth for every single employee. | 2. Strong client results and company growth is a direct result of focus on personal growth. | 3. EPMA takes pride in preparing future leaders and innovators. | 4. EPMA celebrates difference, supports it, and thrives on it for the benefit of employees, services, and community. | 5. EPMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassments of Any Kind.</s> | EPMA takes pride in preparing their future leaders and innovators, and they believe in building talent.</s> | 2. Celebrating Difference and Thriving on It | 3. Attracting Talented People and Empowering Them to Make a Difference for Clients | 4. Building Talent and Preparing Future Leaders and Innovators | 5. Equal Opportunity Workplace</s> | 1. Investment in Personal Growth for Employees | 2. Focus on Client Results and Company Growth | 3. Celebrating Diversity and Supporting It | 5. Fun, Exciting, and Rewarding Career at EPMA</s> | Regular reviews and measurable development plans are provided to help employees focus on the skills and knowledge they need to succeed. | On-the-job learning and professional development programs are available to help employees grow throughout their career and prepare them for future opportunities. | EPMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassments of Any Kind. They celebrate, support, and thrive on the diverse backgrounds, perspectives, and skills of their employees.</s> | 1. EPMA believes in investing in their people. | 2. Strong client results and company growth is a direct result of their focus on personal growth for every single employee. | 3. EPMA takes pride in building talent, and they take pride in preparing their future leaders and innovators. | 4. EPMA celebrates difference and supports it for the benefit of their employees, services, and community. | EPMA believes in investing in the development of its people, as they are part of the EPMA family and DNA.