Who is Prescryptive?
Prescryptive Health is a healthcare technology company delivering solutions that empower consumers. Prescryptive’s secure, mobile-first products connect consumers, pharmacists, and employers, ultimately providing people with the information they need to make informed decisions and take control of their health. To learn more about Prescryptive Health, visit Prescryptive.com.
About this role
We are looking for a Customer Success Account Manager who will be responsible fortimely and accurate management and execution of client accounts, including contract compliance, reporting and insights, plan design changes, eligibility changes, troubleshooting, and implementations.They will work with multi-functional teams to drive customer centered projects including use of Prescryptive’s proprietary customer technology, communication initiatives and managing customer touchpoints. Work includes directly managing accounts and participation as a team member on complex accounts.
This role requires a customer service mindset, strong communication skills, a data-driven / analytical approach, and strong technology skills.
What you will do
- Serve as the primary representative of Prescryptive for assigned accounts, drawing on a comprehensive understanding of customers’ objectives and Prescryptive’s product and operations.
- Respond to customer, broker and TPA inquiries and escalations, researching as necessary and quickly bringing requests to positive, well communicated resolution high satisfaction.
- Build relationships with key client, broker, and TPA representatives for assigned accounts, sharing Prescryptive’s capabilities and product offerings.
- Facilitate annual business cycle for assigned accounts, including business reviews, plan design analysis, compliance requirements, performance guarantee reporting, and account renewals.
- Participate in customer facing meetings, leading and/or contributing to meeting planning and follow up activities.
- Lead efforts to deliver on plan sponsors’ priorities such as member engagement and cost management.
- Participate in and manage internal cross functional teams tackling customer-related operational efficiency and customer experience initiatives.
What you will bring
- Bachelor’s Degree required.
- 3+ years in client services, account management, or project management roles within PBM, healthcare, insurance, or pharmacy industries.
- 5+ years of project management experience with demonstrated success in meeting project timelines and objectives
- Track record of building trusting relationships, leading cross-functional initiatives, driving high performance, meeting deadlines, and delivering high quality, accurate work product
- Exceptional written and verbal communication skills
- Extremely flexible, highly organized, and able to shift priorities easily
- Strong self-starter that thrives in a dynamic, fast-paced, small team environment
- Capable of working in ambiguity, wear multiple hats and create / own end-to-end processes
- Experience working with structured and unstructured data
- Proficient in Microsoft Office; SalesForce and project management tools (such as SmartSheet) a plus
What we have to offer
- The opportunity to grow alongside an early-stage company shaking up a big, old-fashioned industry
- Flexible time off, including 12 paid holidays
- 401k match plus 100% employer paid medical, dental, and vision
- Company contribution to Health Savings Account
Prescryptive is committed to fair pay practices. The projected annual salary for this position is $90K to $140K. When preparing an offer, we consider the candidates resume, experience, interview feedback, internal equity, and location.Prescryptive is an Equal Opportunity Employer. Prescryptive does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
All employment is decided on the basis of qualifications, merit, and business need.
