At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.
Our QFloors product is an industry-leading ERP software designed specifically for the flooring industry, transforming the way businesses manage their operations through innovative and user-friendly technology. We are customer-centric, focused, and committed to embracing innovation.
About You
As an ERP Software Client Services Consultant II, you will be a key member of our Client Services Team, helping customers across the U.S. and Canada gain confidence and proficiency in using QFloors software. This position blends technical support, consulting, and customer service, with a strong focus on business operations and accounting best practices. You'll assist users in solving problems, provide training, and help ensure they receive long-term value from their QFloors experience. For those who demonstrate initiative and excellence, this role offers exciting growth opportunities in areas such as customer onboarding, classroom and webinar-based training, and onsite consulting.
What You'll Do:
- Develop deep expertise in QFloors software products, support tools, and business processes.
- Serve as the first point of contact for customer inquiries via phone, email, and chat.
- Troubleshoot issues and guide customers through effective software use and accounting practices.
- Document support resolutions accurately and clearly in our internal system.
- Provide consultation and support to prospective customers and assist the sales team with product-related inquiries.
- Manage assigned work tickets, research tasks, and special projects as directed.
- Lead training appointments ranging from Basic Training to more advanced software functions.
- Collaborate with internal departments (Training, Tech, Implementation, Sales) to support seamless customer experiences.
- Create and contribute to Knowledge Base articles for internal and customer use.
- Stay current on new features, products, and best practices to make informed recommendations to customers.
- Fulfill management-assigned responsibilities that may fall outside standard expectations.
- Contribute to internal process improvements and share client feedback for product development.
- Lead webinar and classroom-style training sessions (in-person or remote).
- Onsite Travel Training (Optional Growth Opportunity):
- This is an optional part of the position that team members can grow into over time. It involves travelling to the client’s location to assist with software implementation, provide hands-on training, and support onboarding efforts. On-site trainings typically require Monday–Friday travel, with a comp day provided the following week.
Requirements:
- Strong customer service and communication skills, with the ability to explain complex topics in a simple, supportive way.
- Basic understanding of accounting and business operations.
- Comfortable working with people of varying technical proficiency.
- Proficiency with Microsoft Windows and Google Suite (Docs, Sheets, Gmail, etc.).
- Excellent written and verbal communication skills, with strong attention to detail
- Quick learner with the ability to adapt and apply new knowledge in real-time.
- Self-starter capable of working independently without direct supervision.
- Public speaking, training, or classroom experience is a plus.
- Familiarity with ERP software or the flooring industry is a bonus, but not required.
About our culture:
- We're a remote-first company that encourages our employees to work from where they're most productive.
- We work in tight-knit teams to cultivate an ownership mentality.
- We cherish curiosity and an obsession with details because we know these details are invaluable over the long run.
- We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
- We value work-life balance by offering generous time off
About our hiring process
Now: You upload your resume and complete a brief questionnaire.Step 1: We arrange a video call with you to assess your abilities.Step 2 or 3: You attend the second video interview soon after.Step 3 or 4: You may meet one of the founders.Week 4 or 5: You receive an offer.Take the Leap. Apply now.Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r
