Responsible for providing personalized customer service at an on-site community by assisting with all residents inquires, including being the first point of contact for resident’s requests and/or concerns, and facilitating various services to enhance the lifestyle of the residents.
Position Responsibilities:
- Responsible for being an ambassador for the community with knowledge of community specifics, including Community Rules. Will work with the Community Management team to provide community information and assist residents.
- Display a professional, dynamic, and customer-focused personality to residents, guests, and vendors.
- Provide services to absentee homeowners, including house checks and starting cars, upon request.
- Maintain and update resident’s contact information in Building Link.
- Utilize Building Link to report maintenance work orders when reported by residents directly to concierge staff.
- Utilize Building Link to reserve amenities and elevators when reported by residents directly to concierge staff.
- Manage up to 300 package deliveries per day, including scanning them into inventory. In some cases, package delivery to buildings or individual units may be required of staff.
- Management of phone calls, emails, and in-person visits by residents, guests, and vendors.
- Other administrative duties as directed by the Community Manager.
Knowledge, Skills and Abilities:
- Excellent verbal and written communication skills.
- Ability to remain professional and calm within a busy work environment.
- Ability to multitask while staying focused and detail oriented.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization skills.
- Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
- Ability to interact and work positively and effectively with residents and staff at all levels.
- Ability to deal with customer service requests in a professional and timely manner.
- Ability to work collaboratively and cooperatively within staff and residents.
Physical Demands & Work Environment:
- Position involves sitting, standing, and movement throughout the day.
- Utilizing a computer and other office equipment in an office setting.
- Flexible availability to work evenings, weekends and holidays as needed.
