Position Summary:
Primarily responsible for invoice processing, homeowner refunds, onboarding and exiting community tasks.
Position Responsibilities:
- Creation and mailing of invoices and coupons based on billing cycle.
- Post reimbursement charges as requested.
- Special assessment projects.
- Process homeowner refunds.
- Research forwarding addresses for returned refund checks.
- Process initial invoice and welcome letter mailing for newly onboarded properties.
- Enter balance forwards for newly onboarded properties.
- Create billing information for newly onboarded properties.
- Provide necessary reports for exiting properties.
- Weekly audit to ensure builder lots convert to homeowner lots once sold.
- Send monthly owner listings to 3rd party utility billing companies.
- Assists Department Manager by updating procedures as needed.
- Performs other related duties as directed.
Knowledge, Skills and Abilities:
- Excellent customer service skills.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs such as Microsoft Office Suite and learn new database systems, internet and e-mail systems.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
- General knowledge of the HOA industry and the Homeownership transfer process, Homeowner association billing, residential real estate escrow closings and billing account reconciliation.
Physical Demands & Work Environment:
- Utilizing a computer in an office setting.
