Inside Sales Account Associate-Satcom

How will you make a difference?

• Coordinate sales leads and orders from SD Government sales reps and enter information into CRM, prepare quotes and/or CSA for end users or Sales Reps, initiate dialog with end user, process orders, create CRM billing, activations, and handle logistics tasks
• Liaise with all intercompany departments to facilitate the sales process as well as ensuring adherence to company procedures
• Initiate sales process by contacting customers to confirm orders
• Answer incoming phone calls relating to sales, internet, and data connections, for prepaid/monthly accounts and provide timely sales support
• Create purchase requisitions to support customer requests/orders as needed
• Work with AP on all internal Requisition Inquiries
• Respond to policy-related questions from users and suppliers ensuring all corporate guidelines for purchasing and accounting are adhered to
• Maintain and grow assigned and shared accounts
• Sell solutions with emphasis on value added services (i.e., customer support, Global One, IP based services, Data Center Services, etc.)
• Provide the highest level of delivery and quality assurance for total customer satisfaction
• Generate sales pipeline and manage prospects through the entire sales process resulting in the achievement of assigned targets
• Perform administrative sales support duties
• Work to implement new policies when there is a need for adjustment within the Inside Sales Group while maintaining standard operating procedures
• Assist in training new employees within the department

Qualifications

• Highschool diploma or GED, some college coursework, or equivalent work experience

• 2-4 years of relevant experience in the satellite or satcom field
• Flexibility to handle after-hours and weekend support needs
• Must be able to travel from time to time (less than 15%)

Required Skills, Talents & Experience

• Must be able to track and organize your sales process in a manner that can easily be followed by management
• Ability to quickly learn SD Government Aero and Land Mobile suite of products and pricing
• Highly developed sense of integrity and commitment to customer service satisfaction.
• Good decision-making skills
• Strong attention to detail
• Solid computer skills with knowledge of MS Office; ability to learn all necessary company software systems
• Proven multi-tasker with an ability to adapt to working in a fast paced, dynamic work environment, while maintaining a high degree of accuracy when processing orders, initiating customer accounts, and responding to inquiries throughout the day

Preferred Skills, Talents & Experience

• Team player with an ability to work toward achieving department sales goals
• Excellent interpersonal, verbal, and written communication skills
• Strong problem-solving skills and ability to resolve limited technical issues

Equal Pay Disclosure(s)

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English and 

English and