Manager, Client Success

Description

What will you be doing?

• Serve as a player-coach, balancing strategic leadership with direct client partnership.
• Lead the strategic evolution and continuous improvement of Evolve Security’s client success and project delivery methodologies, ensuring alignment with business objectives and emerging industry standards.
• Define and oversee enterprise-wide communication strategies, including cadence, format, and stakeholder engagement approaches to ensure transparency and alignment at all levels.
• Collaborate with executive leadership to drive transformational initiatives across people, process, and technology, ensuring scalability and operational excellence.
• Oversee the development and execution of comprehensive project delivery strategies that ensure timely, high-quality service delivery aligned with Statement of Work (SOW) requirements and client success metrics.
• Champion a culture of growth and excellence by guiding leadership development, upskilling initiatives, and long-term capability building across project and delivery teams.
• Architect and execute strategic growth initiatives, aligning service offerings with market demand and organizational goals to drive long-term business expansion.
• Design and implement enterprise-level customer experience programs and satisfaction metrics that inform strategic planning and continuous improvement efforts.
• Serve as the executive escalation point for service delivery, guiding resolution strategies that protect client relationships and uphold service excellence.
• Align internal resources and cross-functional teams strategically, ensuring optimal utilization to meet project goals and exceed client expectations.
• Shape client engagement strategies, ensuring proactive scope management and mitigation of project risk through executive stakeholder alignment.
• Lead enterprise post-mortem initiatives and organizational knowledge capture, translating project outcomes into actionable business insights and scalable best practices.
• Foster long-term, trust-based client relationships, identifying partnership opportunities that drive mutual value and strategic alignment.
• Lead efforts to enhance the customer journey, identifying key opportunities to drive engagement, loyalty, and revenue growth through improved client experiences.

Must be located in Chicago, IL or Phoenix, AZ

Annual Salary Range: $120,000 - $130,000

Requirements

Preferred Experience & Ambition:

• 5+ years of progressive project and program leadership experience, with at least 3 years in a manager or above role, leading large-scale, cross-functional initiatives. 
• Proven success in developing and managing complex project portfolios, including enterprise-level work plans, capacity/resource modeling, financial oversight, and outcome-based reporting. 
• Demonstrated ability to build trust-based relationships across diverse stakeholder groups, including executive leadership, clients, and cross-functional teams. 
• Exceptional communication and executive presence, with the ability to influence at the C-suite level and translate technical concepts into strategic business outcomes.
• Comfortable navigating ambiguity and driving clarity in fast-paced, high-growth environments. 
• Experience with digital collaboration and workflow tools; SharePoint, Microsoft Project, or similar platforms strongly preferred. 
• Passionate about client success and innovation, with a strong desire to understand and anticipate client needs across industries. 
• Strategic thinker and lifelong learner, driven to lead teams, evolve processes, and create scalable impact across the organization. 
• Legally authorized to work in the United States. 

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development