The Tie Bar was founded in Chicago over a decade ago. Since then we’ve been bringing premium quality menswear at wallet-friendly prices. The Consumer Experience Associate will provide exceptional consumer service across multiple channels, and leverage consumer feedback through every phase of our operation.
Our Values
- Operate with integrity
- Consumers first
- 1% better every day
Job Description
- Act as the voice of the Tie Bar on the frontline with consumers
- Delight consumers and deliver outstanding service over email, chat, voice, & SMS
- Read, assign, address, and resolve service inquiries from the daily inbox
- Partner with other team members to assign, problem solve, and triage service tickets
- Help answer service team questions in Slack channels
- Follow up on product reviews
- Process returns accurately and efficiently
- Work to proactively address consumer issues
- Continuously learn about company products and technologies
- Educate, empower, and inspire consumers about our gear
- Act as a brand and product ambassador for The Tie Bar
- Engage with our community on social media channels
- Generate thoughtful and strategic insights about the consumer experience
Qualifications
- Bachelor’s degree
- Experience in a consumer experience or retail sales
- Makes decisions based on the Golden Rule
- The ability to turn a bad consumer experience into a great one
- Empathetic and clear communicator
- Problem-solver who understands how to work with all types of consumer personalities
- Ability to prioritize and manage multiple tasks simultaneously
- Detail-oriented and highly organized
- Strong written and verbal communication skills
- Team player who feels there is no task too small
- A love for quality gear, great design, and the environment
- Experience with Shopify, Gorgias, Klaviyo, and Loop a plus
- Applicants must be currently authorized to work in the United States.
- Must be able to commute to Chicago office 1-2 times a week.
Interested? Take these next steps...
- Upload resume.
- Before you submit, write a note letting us know why you are a great fit for our team and the position!
