About Betterment
Betterment is a leading, technology-driven financial services company that offers investing and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission: making people’s lives better. We’re headquartered in NYC and offer hybrid NY-based positions (three days/ week in-office).
About the role
The IT team works closely with all Betterment employees and across all of the technologies they rely on every day. We are responsible for access management, SaaSops, traditional software, hardware, and the networking infrastructure at our offices. We are committed to automating as much as possible to make it easier for our staff to support themselves, while still providing them white-glove service. We are always looking at the latest tech to see how we can incorporate it into the business and working with Procurement to roll it out to staff.
We work closely with Security to make sure our staff is kept safe through our Mac-based management tool. We know the right tools and automation are a force multiplier for the continued success of a fast growing business.As an IT Support Associate, you will be the first line of support for all requests that come through the IT ticketing system. This entry-level position is a great opportunity to gain hands-on experience across a wide range of technologies. You will assist our hybrid workforce both in-person and through email, Slack, and Zoom. Under the guidance of senior team members, you’ll support employees with basic troubleshooting, maintain inventory, and participate in hardware deployments.This role is based out of our NYC office. Below we've reflected the base salary range we would offer for this position. Actual salaries may vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Betterment’s total compensation package for employees.
- New York City: $65,000 - $71,000
We offer a competitive equity package, health, dental and vision benefits, life and AD&D, short-term and long-term disability insurance, EAP, commuter and parking benefits, FSA/HSA, and 401(k) with employer match as well as a flexible PTO policy. For this role, we require in office attendance.
A day in the life
- Triage incoming IT Support requests via Zendesk and Slack
- Gather basic information and escalate more complex issues to IT Support Technicians
- Perform first-level diagnostics for hardware and software under supervision
- Provide hands-on support to staff in the NYC office
- Guide users through common issues like password resets, network checks, and printer setup
- Assist with managing IT inventory, ensuring devices are tagged and tracked appropriately
- Prepare and ship hardware to staff
- Troubleshoot basic audio/visual problems in conference rooms
- Assist with onboarding and offboarding tasks as directed by our IT Support Administrator
- Shadow onboarding sessions led by more senior IT staff to build familiarity with internal tools and procedures
- Attend conferences or training sessions to enhance your skills and knowledge
- Participate in on-call rotation as required
What we’re looking for
- Minimum 6 months of experience in IT support or a customer service-related technical role, with a focus on white-glove service
- Familiarity with macOS environments
- Excellent communication skills and a willingness to document processes
- Strong prioritization and time management skills
- Ability to explain technical concepts to non-technical users
- Experience troubleshooting iOS and Android devices
- Experience using audio/visual tools like Zoom or Google Meet
- Familiarity with management and productivity platforms such as: Slack, Google Workspace, macOS, ticketing systems (e.g., Zendesk)
- Willingness to learn foundational networking concepts
- Ability to exert up to 50 pounds of force frequently to lift, carry, push, pull, or otherwise move objects
Nice to haves:
- CompTIA A+, ITIL Foundation, or similar certifications
- Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop)
- Experience with management and productivity platforms such as: Okta, Office 365, Creative Cloud, GitHub, Confluence
- Experience setting up and distributing computers
- 6-12 months of experience supporting a Mac environment
What being at Betterment means for you
We change lives
Join a community of innovators working to transform financial outcomes for real people. Your work will make an impact, always laddering up to our mission: making people's lives better.
We set audacious goals
We set them for the company, our customers, and ourselves—and we won’t stop until we reach them. We don’t just show up; we give our all, then celebrate our wins.
We value all perspectives
When we collaborate, we're at our best. We believe diverse perspectives lead to better outcomes and strive to uphold our supportive and inclusive community.
We invest in you with:
- A competitive suite of benefits, including: medical, dental, and vision insurance; life and AD&D insurance; STD and LTD benefits, including infertility support and World Professional Association for Transgender Health approved benefits; and generous parental leave.
- Flexible paid time off (and encouragement to use it!)
- Meaningful opportunity for community building through our 7 Employee Resource Groups
- Empowerment to own and lead change and affect the business
- Dedicated professional development opportunities
- Lunch from our in-house chef three days a week at our NYC headquarters
What happens next
We’ll take a few weeks to review all applications. If we’d like to spend more time with you, we’ll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues.In the interview process, we’ll look to learn more about your skills, experiences, capabilities, and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment. Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions.On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency.
As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision. Please note that, as we usually receive an overwhelming number of applications for open positions, we’re unable to offer individual feedback during the interview process. We recognize that interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career, and our Recruiting Team is here to support and advocate for you through the interview process!Betterment is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process, please reach out to your recruiter. Please note that in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Come join us!
We’re an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic characteristic, domestic violence victim status, arrest records, or any other characteristic protected under applicable federal, state or local law.
E-Verify Statement
Betterment participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.E-Verify NoticeE-Verify Notice (Spanish)Right to Work NoticeRight to Work Notice (Spanish)
CPRA Language - CA Applicants ONLY
We collect and store personal information for the purposes of candidate tracking (for this role and future opportunities). The information you provide in the course of completing your application will be kept for up to 24 months. We use tools provided by third-party service providers but do not share candidate information for any purpose other than for recruiting. To access the data that is collected, request deletion or to make updates to your candidate profile, please email team.hire@betterment.com.
