This Role is: Part-Time, 30 hours a week, non-exempt
, RemoteWho We Are:Qmulos is a leading cybersecurity and IT compliance firm, catering to U.S. government and commercial clients. Our focus is on delivering Q-Compliance and Qmulos Behavior Analytics (QBA2), premium Splunk applications, to help enterprises identify risks, enhance security and compliance, and manage insider threats effectively. With a dynamic team culture that emphasizes both fun and hard work, we are actively seeking a customer success intern to join our Customer Success Management (CSM) team.
An ideal candidate would be a self-starter, have great attention to detail, and be able to collaborate across multiple teams at Qmulos, including but not limited to Customer Success, Product Development, Professional Services Engineering, and Product Delivery.What You'll Do:As a Customer Success Intern at Qmulos, you’ll jump right in and make a real impact across teams! You'll help keep our training materials fresh and useful, streamline internal processes, and make sure our demo systems are always ready to shine. From supporting customer onboarding to digging into feedback and spotting trends, you'll be at the heart of helping our customers succeed.
You'll also document helpful resources, join cross-functional meetings, and even get to work with our Product and Engineering teams—testing out new features and sharing insights to shape what’s next. If you’re tech-savvy, detail-oriented, and excited to collaborate, we’d love to have you on the team!Intern Tasks and Responsibilities: Customer Analysis and Support
- Support onboarding activities by preparing resources and tracking progress for new customers.
- Compile and analyze customer feedback to identify trends and suggest actionable improvements.
Product Training Support and Testing
- Assist with training content updates to ensure materials are current and aligned with customer needs.
- Update and maintain demo systems used by the Customer Success team for training and client presentations.
- Participate in Next Gen feature testing, providing feedback from a user perspective and helping validate technical performance.
Cross-functional Collaboration
- Collaborate with product and engineering teams by relaying technical feedback from customers and helping test new features before release.
- Participate in cross-functional meetings to align customer success initiatives with product, sales, and support teams.
Customer Success Process Improvement
- Identify and recommend process improvements to enhance customer success workflows and internal efficiencies.
- Document internal knowledge and best practices for use in playbooks, FAQs, and help center content.
Preferred Skills/Abilities:
- U.S. Citizenship or Permanent Resident status (REQUIRED)
- Strong written and verbal communication skills, especially for explaining technical or compliance related concepts in a clear, customer-friendly way
- Ability to actively listen, synthesize customer feedback, and identify trends or improvement areas
- Comfortable engaging with cross-functional teams and stakeholders
- Excellent attention to detail when compiling and interpreting customer data
- Strong organizational skills for managing documentation and maintaining training/demo systems
- Ability to spot inefficiencies and propose practical improvements
- Experience or interest in documenting workflows, FAQs, or training materials
- Ability to follow templates and style guides while maintaining clarity and consistency
- Basic understanding of cybersecurity and the Risk Management Framework (RMF) process
- Familiarity with compliance frameworks (e.g., NIST 800-53, 800-171, CSF)
- Experience in a customer success, support, or product-related internship or campus role
- Interest in technology, B2B software, or enterprise SaaS
EOEQmulos is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
#LI-Remote
17 To 18 (USD) Hourly
