Booth Teller
At Mukuru, we don’t just move money — we connect people, families, and dreams. If you're passionate about customer service, love working with people, and have a keen eye for detail, then you could be the perfect fit for our Booth Teller team.As a Booth Teller, you’ll be the friendly face customers trust, the expert they rely on, and the one who makes sure every transaction runs smoothly and securely. You’ll be working closely with our sales team and schedulers, while also interacting daily with customers who depend on Mukuru for safe and easy remittance solutions.
What You’ll Be Doing
Transaction Processing
- Perform KYC (Know Your Customer) checks on every transaction to ensure regulatory compliance.
- Carefully verify the authenticity of all currencies received for outbound transactions.
- Handle cash with precision – count, recount, and double-check before disbursing.
- Cancel outbound orders that don’t meet KYC standards.
- Stay on top of transaction limits and monitor activity in line with central bank regulations.
Customer Service
- Guide customers in completing forms and understanding our products and services.
- Be a Mukuru ambassador – introduce and promote our offerings to new and returning customers.
Compliance and Security
- Keep our community safe by reporting any suspicious activity to the AML Reporting Officer.
- Support customers in completing Enhanced Due Diligence (EDD) forms when required.
- Safeguard the cash in your safe, manage your PINs and passwords with care.
- Ensure devices are securely stored overnight and perform daily security inspections of your booth.
- Keep a detailed visitor logbook and verify visitor identification.
Operations and Housekeeping
- Perform daily cash-ups to reconcile your float accurately.
- Maintain a clean, organized, and professional-looking booth and workspace.
- Before opening shop each day, inspect your premises, tidy your area, and ensure all security protocols are in place.
What You’ll Need to Succeed
Education
- Grade 12 (High School Graduate) – Essential
Experience
- 1 year of experience in the financial services sector – Essential
Knowledge & Skills
- Strong knowledge of foreign currencies, FICA regulations, and the Cash Stops App system – Essential
- Excellent numeracy skills and attention to detail
- High level of professionalism and customer service orientation
- Organisational and administrative skills
- Passion for building relationships and growing customer loyalty
- Ability to listen, learn, and provide innovative insights
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
