Branch Teller
Reporting to the Regional Branches Administrator, the Branch Teller is a frontline hero who ensures that every customer walking into a Mukuru branch receives world-class service with speed, accuracy, and a smile. You’ll work closely with the sales team and schedulers, while also being a key liaison with our valued customers.
What You’ll Be Doing
As a Branch Teller at Mukuru, you're more than just a cash handler — you're a trusted advisor, compliance guardian, and brand ambassador. Here’s how you’ll make an impact:
Transaction Processing
- Carry out thorough KYC checks on all transactions to ensure regulatory compliance and customer safety.
- Verify the authenticity of foreign currency for outbound transactions.
- Handle cash with precision: count, recount, and disburse with 100% accuracy.
- Cancel any outbound orders that don’t meet KYC standards.
- Monitor all transactions to stay within central bank limits and avoid any regulatory breaches.
Customer Service
- Help customers complete forms and clearly explain the services we offer.
- Actively promote Mukuru products and services — be the reason customers come back again and again!
Compliance and Security
- Be alert and proactive: report any suspicious transactions to the AML Reporting Officer.
- Help customers complete Enhanced Due Diligence (EDD) forms for transactions that need additional scrutiny.
- Safeguard cash in the branch safe and manage your personal PINs and passwords securely.
- Ensure your workstation is secure overnight, and perform daily security inspections of the premises.
- Keep a detailed visitor logbook and verify identification of anyone entering the branch.
- Complete all required compliance training to stay sharp and up to date.
Operations and Housekeeping
- Perform daily cash-ups to reconcile cash accurately at the start and end of the day.
- Keep your branch clean, organized, and professional — first impressions matter!
- Clean your workspace daily and do a security check before opening for trade.
What You’ll Need to Succeed
Qualifications
- Grade 12 / High School Graduate (Essential)
Experience
- Minimum of 1 year experience in the financial sector (Essential)
Job-Related Knowledge & Skills
- Strong knowledge of foreign currencies, FICA regulations, and the Cash Stops App system
- Excellent numeracy skills
- Strong sense of professionalism and integrity
- Passion for building strong customer relationships
- Ability to gather feedback and offer innovative solutions
- Exceptional organisational and administrative skills
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
