OnBase Platform Configuration

Parkar DigitalUnited StatesOnsite

Job Title: OnBase Engineer

Job Duration: Long-Term Contract

Job Location: Remote

Responsibilities:

Advanced knowledge of Workflow configuration and administration, including:

Queue creation and logic-based routing

Workflow triggers and custom actions

Timer configuration within Unity Management Console

Proven experience with:

Administering and troubleshooting timer-based logic using the Unity Management Console

Managing Windows Services associated with timer execution (e.g., OnBase Scheduler Service, Unity Scheduler Service)

Diagnosing timer-related failures using OnBase Diagnostics Console and system logs

Document Imaging and Import Process Configuration

Proficiency in configuring and troubleshooting multiple document import methods:

Document Import Processor (DIP)
Document Retention Import Processor (DRIP)
Electronic Data Interchange (EDI)

Skilled in managing automated and scheduled ingestion workflows (e.g., lockbox files, remittance uploads, invoice batch imports)
Able to analyze indexing logic, validate file mappings, and resolve ingestion-related issues
Experience supporting AP workflows and intake routines tied to vendor file processing

User and Access Management

Configuration and management of user accounts and roles
Security group and permission structure design
Activity audit and access monitoring for sensitive queues

Issue Triage and Error Resolution

Resolution of processing failures, including:

Workflow halts
DIP or ingestion errors
Document mismatch or misindexing

Use of OnBase diagnostics tools, Event Viewer, and server logs
Coordination with Epic and platform teams for cross-system issues

Project Support and Communication

Support Ticket Management

Triage and respond to tickets across departments
Prioritize based on impact and complexity
Log detailed actions and resolutions in platforms like ServiceNow or Cherwell

Project Integration

Support with folder and queue configurations, routing setups, and testing
Validate deliverables through TST/UAT
Attend project meetings and track technical action items

Healthcare-Specific Proficiencies (Preferred but Not Required)

HL7 Integration and Message Processing

Configuration of HL7 import processes mapped to Document Types and AutoFill Keyword Sets
Setup and management of HL7 message templates and field/segment mappings
Knowledge of HL7 structures including PID, PV1, and message types like ADT^A01 and ORM^O01, MDM etc

HIM Workflow Proficiency

Configuration of content conditioning workflows for document classification and routing
Design of document correction workflows for re-indexing and HIM validation with permissions control
Chart and MPI-based document management to ensure accurate patient-document association

Integration with Epic Systems

Experience configuring DIP queues and indexing logic for Epic Chart Search
Familiarity with OnBase Application Enabler within Epic Hyperspace
Support for HL7 record consistency between OnBase and Epic

Life at Parkar Digital

Parkar Mission: Creating a new paradigm, Defining our karmic culture Parkar Digital is a Hybrid-first company dedicated to hiring, retaining, and developing high-performing employees and teams with diverse backgrounds. We are a digital transformation and software engineering company headquartered in Atlanta, USA, and have our engineering teams across the US, India, and Latin America. Our solutions are powered by the Parkar platforms built using Cloud, Opensource, and Customer experience technologies. Parkar Digital offers an array of IT services across Cloud computing, Product development, Customer experience, Cybersecurity, and AI Engineering. We are an employer of choice with solid values and foster a culture of diversity, inclusion, belonging, and corporate citizenship. Our culture of inclusion, diversity, and equity is paramount in accomplishing our vision to empower our communities and create an impeccable employee experience. Your next career break is ahead. Visit https://parkar.digital/careers/ for our latest openings.

Thrive Here & What We Value1. Collaborative work environment2. Opportunities for career growth3. Flexible working hours4. Hybrid-first company with diverse backgrounds5. Gold Certified Microsoft Azure partner6. Customer-first approach with digital technologies7. IT services in Cloud computing, Product development, Customer experience, Cybersecurity, AI Engineering8. Emphasis on innovation and technology advancements9. Active integration of latest trends into solutions10. Harnessing power of technology for meaningful change