IntelliTrans, (ITL), a subsidiary of Roper Technologies, Inc. (NYSE: ROP) is seeking a Customer Success Specialist to join our team in Conway, Arkansas. This position is a full-time in office, 5 days a week. Hybrid schedule will be considered after 6 months of training.
IntelliTrans is looking for a motivated and detail-oriented Customer Support Specialist to join our team and help support one of our Global Fortune 500 customers. In this entry-level role, you’ll work closely with both our internal team and the customer to ensure smooth onboarding, successful adoption of our services, and ongoing support of day-to-day transportation and logistics operations. This position is an excellent opportunity to grow your skills in customer service, supply chain, and transportation management.
Essential Duties and Responsibilities:
- Support the customer success and operations team by helping monitor shipments, update dashboards, and track key performance indicators (KPIs).
- Assist in customer onboarding and implementation efforts by coordinating timelines, tracking deliverables, and providing updates.
- Help maintain strong working relationships with customers through proactive communication, responsiveness, and helpful follow-up.
- Participate in meetings with internal and external stakeholders to help identify issues, track resolutions, and document improvement opportunities.
- Use internal tools and systems to analyze shipment data and assist in cost tracking and reporting. Maintain monthly tracking on rate uploads, routing guides and rebates.
- Support in the preparation of customer reports and documentation related to logistics performance and savings opportunities.
- Provide analytical support to the team by assisting with cost evaluations related to freight, repair and maintenance, storage, and other assigned projects.
- Collaborate with team members and cross-functional departments to help resolve shipment execution or carrier performance issues.
- Assist with gathering feedback from customers and helping identify ways to improve processes and service delivery.
- Other duties may be assigned.
QUALIFICATIONS AND BACKGROUND
Education:
Bachelor’s degree or equivalent work experience preferred
Experience: 2-3 years in Customer Service or Logistics
Skills:
- Strong written and verbal communication skills
- Detail-oriented with strong organizational skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
Competencies:
- Strong willingness to learn, take initiative, and grow in the transportation and logistics space
- Interest in supply chain, customer service, or data analysis
- Comfortable working independently and as part of a team
- Positive attitude and commitment to providing high-quality support
- Willingness to work in office
IntelliTrans supports workforce diversity and is a committed equal opportunity/ Affirmative action employer.
