Customer Service Assistant - Go.Compare

Description

Go.Compare are award recognised insurers that have made insurance easier, provided great products and delivered outstanding customer service during the last year.

What you'll be doing…

Fancy a new customer service advisor job, working for an award-winning price comparison website?Do you want to work for a customer-centric organisation, who put their people and customers at the heart of everything they do and encourage ideas and accountability at all levels? Do you enjoy problem-solving and helping people when they need it most?If the answer is yes, then this is just the exciting opportunity you've been looking for!As a Customer Service Advisor, you will be the primary contact between the business and our customers.

You will support customers whilst they complete their online comparisons, offer clarity on product information and help customers take advantage of special offers that we have available.

Experience that will put you ahead of the curve…

You are an excellent customer service operator with experience in supporting customers within a contact centre environment or face-to-face.
Experience of communicating with customers through the telephone and digital channels i.e. email, live chat and social media.
Proven general IT skills such as Word, Excel, Google Suite.

What's in it for you…

We have a number of awesome perks available to our staff. We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you're not pigeonholed in to one finite area but get the opportunity to develop a wide range of skills and experienceAnd to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every member of staff receives a profit pool bonus at the end of our financial year

What's in it for you

The expected salary for this role is £25,000This is a Hybrid role from our Cardiff Office, working three days from the office, two from home… Plus more great perks, which include;

Uncapped leave, because we trust you to manage your workload and time
When we hit our targets, enjoy a share of our profits with a bonus
Refer a friend and get rewarded when they join Future
Wellbeing support with access to our Colleague Assistant Programmes
Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P8

Who are we…

We’re Go.Compare, part of Future PLCYou’ve probably heard of us - we’re a price comparison site passionate about finding our customers savvy insurance deals. We’re a part of Future PLC and as one of the 250+ brands within Future publishing, we embody all the Future values.We pride ourselves on being a fun but fair place to work, with flexible hours and plenty of perks, thanks to the Future community teams’ hard work making sure each team member is treated equally. We only collaborate with organisations we can rely on, so we’ve built up a huge network of trusted partners.

We're also authorised and regulated by the Financial Conduct Authority.A team of bright-eyed insurance experts launched Go.Compare back in November 2006 and we’re still going strong. Based at our office in Cardiff, we’ve worked on getting our customers the best deals, partnered up with the Welsh Rugby Union, crafted engaging TV ads, and so much more.

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone.Because a diverse team isn’t just good for business.

It’s the Future.Find out more about Our Future, Our Responsibility on our website.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

#LI-Hybrid

Life at Marketforce

Marketforce (UK) Ltd is the UKâ€™s leading newstrade sales, marketing and distribution company and part of Future PLC. As the market leader, weâ€™ve built our reputation on working effectively with all elements of the magazine supply chain to achieve our clientsâ€™ marketing and distribution objectives.

Thrive Here & What We ValueEmbracing and celebrating diversity | Fair and inclusive hiring practices | Opportunity to purchase shares in Future, with our Share Incentive Plan | Uncapped leave policy | Wellbeing support with access to Colleague Assistant Programmes</s> | Embraces and celebrates diversity, making it part of who they are. | Welcoming talent from every walk of life. | Provides uncapped leave to manage workload and time. | Offers a share of profits with a bonus when targets are hit. | Rewards referrals with bonuses when new hires join Future. | Offers wellbeing support through Colleague Assistant Programmes. | Provides opportunities to purchase shares in Future, with their Share Incentive Plan. | Has an internal job family level E6.</s> | Building a workplace where everyone feels valued, respected, and empowered to thrive | Keeping hiring fair and inclusive, welcoming talent from every walk of life.</s> | Comprehensive medical, dental, and vision insurance | Commuter benefits offered for hybrid work schedule | 401k matching | Uncapped holiday policy | Share of profits with bonus when targets are hit | Opportunity to purchase shares in Future through the Share Incentive Plan | Corporate ClassPass account for discounted plan rates | Voice and inclusion not just in recruitment processes, but everything we do. We’re an equal opportunity employer and will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs.</s> | Opportunity to Purchase Shares in Future</s> | 1. Uncapped leave, because we trust you to manage your workload and time | 2. When we hit our targets, enjoy a share of our profits with a bonus | 3. Refer a friend and get rewarded when they join Future | 4. Wellbeing support with access to Colleague Assistant Programmes | 5. Opportunity to purchase shares in Future, with Share Incentive Plan | 6. Internal job family level E7</s> | Uncapped vacation time | Comprehensive medical, dental and vision insurance | Commuter benefits offered for your hybrid work schedule | Bonus when we hit our targets | Opportunity to purchase shares in Future, with our Share Incentive Plan</s> | Offering uncapped leave and wellbeing support with access to Colleague Assistant Programmes | Providing opportunity to purchase shares in Future through Share Incentive Plan</s> | 1. Uncapped leave policy to manage workload and time | 2. Bonus when targets are hit | 3. Wellbeing support with access to Colleague Assistant Programmes | 4. Opportunity to purchase shares in Future, with Share Incentive Plan | 5. Internal job family level E5</s> | 1. Emphasis on inclusion and diversity | 2. Opportunities for career growth and development | 3. Uncapped leave policy | 4. Share Incentive Plan for employees | 5. Colleague Assistant Programmes for wellbeing support</s> | Opportunity to Purchase Shares in Future with Share Incentive Plan | Uncapped Leave for Managing Workload and Time | Wellbeing Support through Colleague Assistant Programmes</s> | Keeping it fair and inclusive, welcoming talent from every walk of life | Providing wellbeing support with access to our Colleague Assistant Programmes | Purchasing shares in Future, with our Share Incentive Plan | Having ambitious plans that further build on our growth momentum and unlock new opportunities</s> | Keeping it fair and inclusive when hiring talent from every walk of life | Providing uncapped leave and wellbeing support with access to our Colleague Assistant Programmes</s> | Welcoming talent from every walk of life</s> | Inclusive approach to flexible working | Continuing to promote diversity and inclusion not just in our recruitment processes, but everything we do.</s> | 2. Fair and inclusive hiring practices | 3. Opportunity for career growth and development | 4. Uncapped leave policy | 5. Share in incentive plan</s> | 3. Colleague Assistant Programmes for wellbeing support | 5. Emphasis on inclusion and diversity</s> | 4. Wellbeing support with access to our Colleague Assistant Programmes | 5. Opportunity to purchase shares in Future, with our Share Incentive Plan | 7. We embrace and celebrate diversity, making it part of who we are. | 8. Different perspectives spark ideas, fuel creativity, and push us to innovate.</s> | 2. Bonus for hitting targets | 5. Our Future, Our Responsibility Inclusion and Diversity at Future</s> | Bonus scheme based on hitting targets | Emphasis on inclusion and diversity, making it part of who we are.</s> | 4. Share Incentive Plan for purchasing shares in Future</s> | 1. Embracing and celebrating diversity | 3. Ambitious plans for growth and innovation</s> | 2. Share of profits with a bonus | 3. Opportunity to purchase shares in Future, with our Share Incentive Plan | 4. Internal job family level E6 | Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.</s> | 13. Uncapped leave, because we trust you to manage your workload and time | 14. When we hit our targets, enjoy a share of our profits with a bonus | 15. Wellbeing support with access to our Colleague Assistant Programmes | 16. Opportunity to purchase shares in Future, with our Share Incentive Plan | 17. Internal job family level E6 | 18. We embrace and celebrate diversity, making it part of who we are. | 19. We keep it fair and inclusive, welcoming talent from every walk of life.</s> | 1. Inclusion and Diversity at Future | 4. Emphasis on WorkLife Balance and Wellbeing Support</s> | Uncapped leave because we trust you to manage your workload and time | Share of profits when targets are hit with a bonus | Opportunity to purchase shares in Future with our Share Incentive Plan | Internal job family level P6</s> | 2. Share of Profits with Bonus | 5. Inclusion and Diversity Emphasis</s> | 5. Internal Job Family Level E6</s> | 3. Providing Reasonable Adjustments for Employees</s> | Our Future, Our Responsibility - Inclusion and Diversity at Future</s> | Share Incentive Plan for employees</s> | 4. Opportunity to purchase shares in Future through Share Incentive Plan | Emphasis on inclusion and diversity, with a commitment to building a diverse workplace</s> | 2. Share in profits through bonus scheme | 5. Internal job family level E7</s> | Keep hiring fair and inclusive, welcoming talent from every walk of life.</s> | Bonus when hitting targets | Embracing and celebrating diversity, making it part of who we are | Fair and inclusive hiring practices</s> | Share Incentive Plan to purchase shares in Future</s> | 1. Uncapped leave for employees to manage their workload and time | Embracing and celebrating diversity to build a workplace where everyone feels valued, respected, and empowered to thrive | Fair and inclusive hiring practices to welcome talent from every walk of life | Uncapped leave policy to trust employees to manage their workload and time | 2. Bonus program based on hitting targets | 1. Emphasis on quality and consistency of content across all platforms | 2. Commitment to topnotch editorial content | 3. Focus on fieldsports and country lifestyle | 4. Emphasis on exceptional game recipes, food and wine, art, antiques, and everything else that makes life worth living</s> | Collaborative Environment focused on delivering well-engineered and scalable solutions | Regular Hack Days | Emphasis on Best Practices through Technology-oriented Guilds | Personal Development and Learning Resources | Emphasis on work-life balance and flexible working arrangements | Bonus scheme based on company performance | Share Incentive Plan for employees to purchase shares in Future</s> | Provide wellbeing support with access to our Colleague Assistant Programmes | Offer uncapped leave, because we trust you to manage your workload and time | Share profits with a bonus when targets are hit | Internal job family level T5</s> | Keeping it fair and inclusive when hiring talent from every walk of life.</s> | Collaborative work environment | Opportunities for professional growth and development | Flexible work schedule options | Recognition for outstanding performance</s> | 2. Bonus scheme based on hitting targets | Customer-centric organisation that puts people and customers at the heart of everything they do | Encourages ideas and accountability at all levels | Fun but fair place to work with flexible hours and plenty of perks | Welcomes talent from every walk of life and keeps hiring fair and inclusive.</s> | 1. Embracing and celebrating diversity, making it part of who we are. | 2. Building a workplace where everyone feels valued, respected, and empowered to thrive. | 3. Keeping hiring fair and inclusive, welcoming talent from every walk of life. | 4. Uncapped leave, because we trust you to manage your workload and time. | 5. Sharing profits with employees when targets are met. | 6. Providing wellbeing support through Colleague Assistant Programmes. | 7. Offering opportunity to purchase shares in Future, with our Share Incentive Plan. | 8. Internal job family level E5.</s> | 2. Share of profits with a bonus when targets are hit | 4. Opportunity to purchase shares in Future, with our Share Incentive Plan | Collaborative, collegiate environment where the primary focus is on well-engineered and scalable solutions | Regular hack days and focus on best practices with tech-based guilds which then feed into our products and improve developer experience in parallel with the efficiency of our sites and services. | Internal job family level Technology 5</s> | Providing opportunities for career growth and development</s> | 2. Inclusive hiring practices | 4. Share of profits with bonus | Share Purchase Program | Colleague Assistant Programs | Internal Job Family Level P4</s>