Account Manager
Remote - US Goodwin is seeking an Account Manager to assist with daily support of brokers, serving as their go-to resource and partner in success at Goodwin to help us on our journey to build the world’s premier charter technology solutions.
Responsibilities:
- Serve as the primary point of contact for a portfolio of brokers, supporting their onboarding, growth and ongoing success
- Build strong, trusted relationships and act as a dedicated resource for broker questions, needs and escalations
- Monitor broker activity and performance to proactively offer insights, solutions and support
- Collaborate with internal teams (including Sourcing & Guest Services) to ensure a seamless and responsive broker experience
Minimum Qualifications:
- 5+ years of experience in account management or customer success
- Excellent communication and relationship-building skills
- Proficiency with CRM tools and operational platforms
- Comfortable in a fast-paced, ambiguous environment
Preferred Qualifications:
- Experience in charter aviation or a service-oriented tech environment
- Familiarity with onboarding and customer success processes
- Ability to adapt quickly and work collaboratively in a dynamic startup environment
Total Rewards:
We pride ourselves on offering a robust total rewards package including competitive base salary, health, vision and dental plans, 401(k) with match, remote work for many positions and uncapped flexible PTO for salaried roles. The salary for this position is dependent on experience.
Why us?
Do good. Have fun. Get wins. That’s what we’re about.
We’re a small but ambitious team shaking things up in aviation. With a mix of seasoned industry experts and fresh perspectives, we’re building something meaningful—and having fun along the way.We work hard, move fast, and solve tough problems together. As a startup, we value scrappy, self-motivated teammates who roll up their sleeves and get things done.If you’re looking for a chance to build something lasting, make an impact, and be part of a close-knit team, we’d love to hear from you.
