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What are we doing at Uscreen? Uscreen is a fast-growing, profitable, bootstrapped-mindset SaaS company revolutionizing how video-based entrepreneurs and creators monetize their content.Our all-in-one video membership platform empowers video entrepreneurs to build and scale their businesses through subscriptions, communities, courses, and live-streamed events across web, mobile, and TV.More than 25,000 video creators use Uscreen to market, manage, and grow their businesses, generating hundreds of millions in revenue along the way.As a Senior Migration Specialist,you’ll lead high-touch, complex customer migrations - working closely with creators and internal teams to deliver a smooth, confident transition to Uscreen.
This is a hands-on, client-facing role where you’ll provide a white-glove experience, anticipate needs, and remove friction for customers at every step. You’ll also help shape future projects by mentoring others and executing on improvements to our internal processes.🚀 What you’ll do:
- Own the full lifecycle of assigned customer migration projects, from scoping and kickoff to go-live
- Translate customer needs and platform data into a clear, actionable migration plan
- Troubleshoot and resolve technical issues related to data import, billing, or platform setup
- Communicate clearly and proactively with customers and internal teams throughout the project
- Contribute to process improvements, templates, communications, Â and team documentation
- Mentor Junior Migration Specialists through peer QA, feedback, and knowledge sharing
- Collaborate cross-functionally with Support, Product, and Success on customer-impacting issues
🔥 Do you have what it takes?
- 3+ years of experience in SaaS or technical services, with a focus on customer-facing implementation or migrations
- Proven ability to manage and execute multiple projects at once, each with varying complexity
- Strong communicator - organized, clear, and confident with both internal teams and customers
- A strong sense of curiosity - you love digging in, learning new things, and figuring out how to make things better
- Passionate about doing meaningful work and being part of a team that’s building something impactful
- Comfortable working with spreadsheets, structured data (CSVs), and troubleshooting
- Able to simplify technical issues for non-technical stakeholders
- Basic experience with data querying or SQL (or a willingness to learn)
- Self-starter with strong time management and a bias for action
- Familiarity with CRM and project tools
- Available for at least 5 hours of overlap with US Eastern Time
Bonus points if you have:
- Experience migrating users, content, or billing systems from other SaaS platforms
- Familiarity with online video platforms or membership-based businesses
- Understanding of the creator economy, online fitness, or community-driven platforms
- Basic experience with workflow automation tools like Zapier
Our Commitment to You:
- We know your worth and we will compensate you competitively.
- Your growth is our growth! We’ll provide you with access to best-in-class training and workshops to help you develop and succeed in your role.
- It’s a marathon, not a sprint - we make sure you have a clear growth plan to help you get to the next level at Uscreen.
- 100% Remote – work from wherever your heart desires, as long as you have access to a stable internet and a conducive workspace.Â
- Our flexible, unlimited PTO policy encourages every team member to take the time they need to unwind and recharge.Â
- We also offer flexible parental leave.
- Your home office should be ergonomic and inspirational to help you make some magic. We’ll give you a generous WFH stipend to help you set one up.
- And if WFH is not for you, we’re happy to pay for your coworking space!
✔️Are you interested in applying?
- Click the “Apply for this position” button
- Fill out the short form
- We will review the applications and email candidates who qualify to set up a first-round interview!
