The Opportunity
InCharge Energy is in search of a dynamic Order Fulfillment Specialist who will play a pivotal role in supporting our Order Fulfillment team. This role encompasses various responsibilities, ranging from managing orders to contracts and asset registration. Working under the guidance of an Order Fulfillment Lead and collaborating with other operational team members, the Order Fulfillment Specialist ensures the seamless progression of orders from initiation to completion. Effective multitasking and the cultivation of strong relationships with leads, managers, partners, and service providers are crucial to guaranteeing optimal care for our customers.
What You’ll Do
- Receive and efficiently process orders for EV charging equipment installations and services, ensuring accuracy and timely execution
- Serve as main point of contact between customers, service team, account managers, manufacturers, and subcontractors
- Address and resolve any issues or discrepancies related to orders, installations, services, and/or subscriptions
- Manage and prioritize multiple projects simultaneously, catering to national or regional requirements based on ongoing programs and regional assignments
- Communicate order details, provide installation/service updates, and address any inquiries or concerns to customers and key account contacts
- Maintain and update Salesforce and portal sites to ensure accurate and current information
- Issue purchase orders to Subcontractors when required and facilitate the approval of bills and invoices by Order Fulfillment Leads
- Complete Asset and Subscription Registration process through guided Salesforce flows based of products sold
- Collaborate with the Customer Support Team and Service Team for post installation customer needs
- Assist Closing Coordinator by effectively assigning and registering assets to the correct locations
- Attend meetings and training as required to maintain proficiency on Order Fulfillment projects
- Answer telephones and respond to multiple email inquiries in a timely manner
- Report and escalate problems to management as needed
- Answer telephones and respond to multiple email inquiries in a timely manner, as needed
Your Experience and Capabilities
- Bachelor’s degree in business or related field preferred, but not required
- 2+ years of experience in a role requiring detailed project coordination or a high-volume customer facing role
- Experience in EV, solar, battery or similar industries highly preferred
- Experience with software solutions to manage service or subcontractor deployment efficiency, such as Salesforce, Zendesk, and dispatching software
- Salesforce experience highly preferred
- Strong working knowledge of Microsoft Office Suite, highly proficient Excel skills
- Enterprising, self-starter attitude
- Extremely detail oriented, required
- Adaptable to the changing dynamics of start-up business strategy
- Proven working experience as a coordinator in a high-volume, fast paced field
- Excellent client-facing and internal communication skills required
- Excellent written and verbal communication skills required
- Solid organizational skills including attention to detail and multi-tasking skills
- Detailed follow through, every time, with every customer
US Salary Range$24 - $25USD
What We Offer
Full-time employees enjoy competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year.
Equal Opportunity Employer
Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.CCPA disclosure notice here.
Life at InCharge Energy
In-Charge Energy is on the frontlines of large-scale emissions reduction, accelerating the electrification of the transportation industry – one commercial fleet at a time. With end-to-end, turnkey solutions for commercial EV infrastructure projects, In-Charge Energy equips fleet managers with the top brands in charging hardware and software; customized hardware and software products; short-, mid- and long-range plans for seamless fleet and facilities transition to EVs; financing; and maintenance and corrective repairs over the life of the charging assets. 🔌 In-Charge develops innovative hardware, software and services designed and engineered specifically for fleets, such as service-dispatch-integrated software, fleet-management-integrated software, electricity load management, durable cable management products and high-reliability maintenance, repair and warranty services. Whether a fleet has 200 sedans or 20,000 Class 8 trucks, the team at In-Charge serves a diverse clientele throughout North America, including major commercial fleets, truck and bus manufacturers, rideshare operators, EV manufacturers, school districts, municipalities and facilities owners, among many others. 🌎 Headquartered in the world’s first zero-emissions delivery zone in Santa Monica, Calif., In-Charge Energy was founded by EV industry veterans Cameron Funk and Terry O’Day. The company has additional operations in San Francisco, Michigan and Virginia. 📞 If you’re looking for an experienced team to support your fleet’s electrification, please call us at 818.697.GOEV
Thrive Here & What We Value1. Equal Opportunity Employer | 2. Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. | 3. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. | 4. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.</s> | 1. Uphold the highest standards of professionalism at client sites and foster strong relationships with third parties/vendors | 2. Stay ahead in your field with ongoing training and professional development opportunities | 3. Equal Opportunity Employer</s> | 2. Strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. | 3. Make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.</s> | Competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year. | Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. | CCPA disclosure notice here.</s> | 1. Fulltime employees enjoy competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year. | 2. Equal Opportunity Employer | 3. Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. | 4. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. | 5. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.</s> | 2. Strictly prohibits unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. | 3. Reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.</s> | 1. Collaborative Team Environment | 2. Opportunities for Growth and Advancement | 3. Competitive Compensation and Benefits Package | 4. Equal Opportunity Employer | 5. Strictly Prohibits Unlawful Discrimination or Harassment</s> | 1. Competitive compensation | 2. Yearly bonuses | 3. Benefits package including 401(k) matching contribution, health, dental, and vision | 4. Cell phone reimbursement | 5. Generous vacation | 6. Office meals and snacks | 7. Team building events and activities throughout the year.</s> | 2. Competitive compensation, yearly bonuses, and benefits package | 3. Generous vacation, office meals and snacks, team building events and activities throughout the year.</s> | 13. Fulltime employees enjoy competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year. | 14. Equal Opportunity Employer | 15. Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence.</s> | 1. Competitive compensation and yearly bonuses | 2. Benefits package including 401(k) matching contribution, health, dental, and vision | 3. Cell phone reimbursement | 4. Generous vacation | 5. Office meals and snacks | 6. Team building events and activities throughout the year.</s> | 1. Competitive compensation package | 1. Competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year. | 3. Strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. | 4. Make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.</s> | 8. Equal Opportunity Employer | 9. Strictly Prohibit Unlawful Discrimination or Harassment on the Basis of Race, Color, Religion, Veteran Status, National Origin, Ancestry, Pregnancy Status, Sex, Gender Identity or Expression, Age, Marital Status, Mental or Physical Disability, Medical Condition, Sexual Orientation, or Any Other Characteristics Protected by Law | 10. Reasonable Accommodations to Meet Our Obligations Under Laws Protecting the Rights of the Disabled.</s>
