What We Do
Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide.Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).For more on how Coda helps publishers grow faster and smarter, visit coda.co.
Product Operations at Coda
Join the Product Operations team at Coda and play a key role in our mission. Our team members deal with day-to-day tasks, working hand in hand with other departments to meet important business objectives.As a member of the Product Ops team, you will have the chance to chart your own course, contributing to innovative products that are vital to Coda's success. You will enjoy the freedom to try new things, aim for improvement, and confront challenges head-on. With your sharp attention to detail and enthusiasm for operations, you will handle everything from project planning and implementation to ongoing support.
The sky's the limit in terms of what you can achieve!As a Payment Integration Specialist, you’ll become part of the Product Operations team whose main focus is to support our publisher (Game industry and Creator Economy) during the implementation's pre-sales, integration and post-launch phases—continuously analysing and improving processes and tooling to ensure flawless experience of API users, regardless of whether it's a huge enterprise or another Codapay user calling our API.
Responsibilities
- Customer Communication & Technical Guidance: Engage with merchants via online meetings to assist them in understanding and effectively utilizing our products and APIs.
- Integration Monitoring & Issue Resolution: Regularly check merchants' integration status, promptly identify and resolve technical issues to ensure smooth integration.
- Relationship Management & Needs Assessment: Build and maintain strong relationships with merchants, understand their needs, and provide personalized solutions.
- Feedback Collection & Product Optimization: Gather merchant feedback and collaborate with internal teams to drive product improvements.
- Post-Launch Support & TPV Growth: Provide ongoing technical support post-launch and assist merchants in increasing their TPV.
- Cross-Functional Collaboration: Work closely with product, engineering, and customer success teams to facilitate issue resolution and process optimization.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- At least 2 years of experience in technical support or integration.
- Knowledge in RESTful APIs, Postman, and SQL; familiarity with Webhooks and OAuth authentication is a plus.
- Excellent communication skills, able to effectively interact with both technical and non-technical personnel.
- Strong problem-solving skills and initiative, able to work under pressure.
- Knowledge with various customer support tools and platforms.
Nice to Have
- Experience in the mobile application, gaming industry or payment technology.
- Familiarity with mobile Webview and related integration technologies.
- Multilingual abilities, native Mandarin speaker and fluent in English
- Experience in dealing with China-based merchants is a plus.
Working at Coda
With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!
Our Perks*
Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!Customized Benefits: Tailor your benefits with our flexible plan.Growth Opportunities: Unlock your potential through clear progression paths.Skill Development: Access training resources to fuel your personal and professional growth.Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.*Benefits are reviewed and updated on a yearly basisWe are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes.
Our goal is to foster an inclusive environment where everyone feels welcome and valued.Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!Apply for this job
