IT Systems Administrator

📍Hollywood, CA (Not Remote)

About Passes:

Passes is a rapidly growing tech platform designed to help creators pursue their entrepreneurial dreams and connect with their followers. Founded by visionary tech leader Lucy Guo in 2022, Passes has attracted top talent from some of the world’s most recognized companies as we build a platform for scale.

The Role:

We’re looking for a hands-on, startup-savvy IT & Office Systems Administrator to join us in building the backbone of our in-office experience. You’ll lead all things IT and technical operations at our Hollywood HQ — from new hire setups and internal tooling to preparing our space for high-impact events and team growth.

This is not your standard IT role. You’ll partner closely with Workplace, Events, and Ops to ensure our physical space runs seamlessly — especially as we scale our headcount and start throwing some truly epic events from our office. Whether you're troubleshooting a laptop, optimizing our Wi-Fi, or setting up event AV for a panel with hundreds of guests, you’ll be the tech hero behind the scenes.

Key Responsibilities:

Be the go-to for all in-office IT support — handling tickets, walk-ups, and urgent troubleshooting across hardware, software, and systems.
Set up and maintain employee devices, monitors, accessories, and user accounts (Google Workspace, Slack, Notion, etc.) for all new hires and contractors.
Own network infrastructure at HQ — including Wi-Fi, routers, and connectivity for team and guest use.
Partner with our Workplace and Events team to power tech for company events, including AV, sound, lighting, and live streams.
Prepare the office for scaling — recommending and implementing systems, tools, and layouts that support a growing team and future event programming.
Track and manage IT inventory, software licenses, and security protocols.

Maintain best practices for data protection, password management, and device security across the org.

Troubleshoot and support printers, office displays, conference room tech, and other connected devices.

Coordinate with outside vendors (e.g. internet providers, IT consultants, AV rentals) when needed.

What We’re Looking For:

2+ years of IT experience, ideally in a startup or creative/tech-heavy environment.
Experience supporting office infrastructure and live events (internal or public-facing).
Strong troubleshooting skills and comfort supporting Mac-based environments.
Familiarity with Google Workspace, Slack, Notion, Zoom, and other common SaaS tools.
Bonus: experience with MDM tools (like Kandji, Jamf), SOC2 or IT compliance standards, or AV setup.
High attention to detail and a proactive, problem-solving mindset.
Clear communicator who enjoys collaborating with people across teams.

Excitement for building a highly functional (and fun) HQ environment as the company grows.

Perks & Benefits:

Competitive salary and equity package.
Full health, dental, and vision benefits — 100% covered for you and your dependents.
Unlimited PTO and flexible sick time.
401(k) with company match.
Daily in-office meals, snacks, and event perks.

Creative, fast-moving, and supportive team environment.

Why Join Us?

Passes is redefining the future of creator entrepreneurship — and our office is becoming a hub for innovation, collaboration, and top-tier events. If you’re excited to build out the systems that keep us running and help create an unforgettable in-person experience, this is your moment.

Let’s build something amazing — apply now.

Life at Passes

Thrive Here & What We Value1. Collaborative, creative, and fastpaced work environment | 2. Professional growth & development opportunities | 3. Competitive salary + commission structure | 4. Equity options in a growing company | 5. Health, dental, and vision insurance | 6. 401(k) plan</s> | Passion and experience in the tech and media industries are a plus | Direct and actionable feedback for growth and performance | Unlimited PTO | Comprehensive health, dental, and vision insurance | Flexible work environment with opportunities for remote work</s> | Empowering creators and fostering meaningful connections with their audiences | Committed to providing innovative solutions that help creators grow and thrive in the digital landscape | Shaping the future of the creator economy</s> | 1. Collaborative and innovative work environment | 2. Opportunities for professional growth and development | 3. Comprehensive benefits package, including health, dental, and vision insurance. | 4. Competitive salary and commission structure. | 5. Equity options in a growing company.</s> | Passes is committed to providing innovative solutions that help creators grow and thrive in the digital landscape. They are passionate about empowering creators and fostering meaningful connections with their audiences. Passes values collaboration, continuous learning, and professional development opportunities for all employees. They also prioritize creating an inclusive environment for all employees and celebrate diversity.</s> | Emphasis on Innovation and Creativity | Commitment to Providing Innovative Solutions for Creators and Fans | Focus on Building Meaningful Connections with Audiences | Encourages Professional Development and Continuous Learning Support | Equal Opportunity Employer Celebrating Diversity and Inclusion</s> | 1. Empowering creators and fostering meaningful connections with their audiences | 2. Committed to providing innovative solutions that help creators grow and thrive in the digital landscape | 3. Shaping the future of the creator economy | 4. Equal opportunity employer committed to creating an inclusive environment for all employees</s> | 2. Comprehensive Benefits Package | 3. Opportunities for Professional Growth and Development | 5. Equity Options in a Growing Company</s> | 1. Collaborative environment | 2. Opportunities for growth and development | 3. Flexible work arrangements | 4. Recognition and rewards for outstanding performance | 5. Positive and supportive work culture</s> | 1. Competitive salary + commission structure | 2. Equity options in a growing company | 3. Health, dental, and vision insurance | 4. 401(k) plan | 5. Professional growth & development opportunities | 6. Collaborative, creative, and fastpaced work environment | 7. Equal opportunity employer committed to creating an inclusive workplace for all.</s> | 2. Innovative solutions that help creators grow and thrive in the digital landscape | 4. Small team environment | 5. Unlimited PTO</s> | 1. Opportunity to make a tangible impact in rapidly growing NIL and creator economy space | 2. Competitive salary and performancebased incentives | 3. Equity options in fastgrowing company | 4. Comprehensive benefits package, including health, dental, and vision insurance | 5. 401(k) plan with company match | 6. Culture that values innovation, collaboration, and personal growth | 7. Equalopportunity employer committed to creating an inclusive environment for all employees</s> | Passes is committed to providing innovative solutions that help creators grow and thrive in the digital landscape. They are passionate about empowering creators and fostering meaningful connections with their audiences. Passes values diversity and inclusivity, and they strive to create an environment where all employees feel valued and supported.</s> | Passes is committed to providing innovative solutions that help creators grow and thrive in the digital landscape. They are dedicated to empowering creators and fostering meaningful connections with their audiences. Passes values collaboration, innovation, and inclusivity.</s> | Passes is an equal opportunity employer. | We celebrate diversity and are committed to creating an inclusive environment for all employees.</s> | 1. Competitive salary and commission structure. | 2. Equity options in a growing company. | 4. Opportunities for professional growth and development. | 5. Collaborative and innovative work environment. | 6. Passes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</s> | 4. 401(k) plan with company matching | 5. Industryleading in-office perk | 6. Equal opportunity employer committed to creating an inclusive workplace for all.</s> | 1. Dynamic and ambitious team | 2. Competitive compensation and benefits package | 3. Unlimited PTO | 4. Industryleading in-office perks | 5. Professional development opportunities</s> | 1. Empowering creators and fostering meaningful connections with their audiences. | 2. Committed to providing innovative solutions that help creators grow and thrive in the digital landscape. | 3. Shaping the future of the creator economy.</s> | Competitive compensation and equity package | Industry-leading in-office perks | Professional development opportunities and continuous learning support</s> | Collaborative, creative, and fast-paced work environment | 1. Competitive compensation | 2. Benefits | 3. Vibrant company culture | 4. Handson exposure to project management in a fast-paced, professional environment. | 5. Mentorship from experienced leaders and project managers. | 6. Opportunity to develop valuable skills in the enablement/program management field. | 7. Flexible work hours and potential for future career opportunities with the company.</s> | 1. Competitive compensation and equity package | 2. Comprehensive health, dental, and vision insurance | 3. 401(k) plan with company matching | 4. Unlimited PTO | 5. Industryleading in-office perks | 6. Professional development opportunities and continuous learning support.</s> | Competitive salary and equity package | Opportunity to shape the growth of our creator community</s> | Competitive salary and equity package. | Comprehensive health, dental, and vision insurance. | 401(k) plan with company matching. | Unlimited PTO. | Industry-leading in-office perks. | 1. Fastpaced digital platform environment with daily exposure to creators, creative teams, and top talent from some of the world's most recognized companies. | 2. Collaborative team culture that values crossfunctional collaboration and contribution to real, portfolio-worthy projects. | 3. Flexible start and end dates for internships.</s> | Full health, dental, and vision benefits — 100% covered for you and your dependents | Unlimited PTO and flexible sick time | Daily in-office meals, snacks, and event perks | Creative, fast-moving, and supportive team environment</s>