DevOps Engineer II

TigerConnectMexico City, MexicoHybrid, Onsite

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.As an integral part of the operations team, the DevOps Engineer II will be helping to ensure the TigerConnect service stays an industry leader and has the top level of reliability in the industry. Join us and help manage the Amazon EC2 and additional cloud / hosted infrastructure. Responsibilities will include monitoring and tuning the performance of the infrastructure and identifying and correcting bottlenecks in the system while working with development teams on optimizations and best practices.The DevOps Engineer II will have at least 2 years of commercial experience as DevOps Engineer and/or Linux Systems Engineer, and ideally experience using AWS services working on a high-availability, high-traffic site. The ideal candidate's background will include systems programming or scripting in dynamic tools/languages (Ruby, Python, Bash, Terraform, Chef). This is an exciting opportunity to be a part of TigerConnect's growth into the Mexico City technology hub, and work with talented engineers who collaborate with our global engineering teams.

What You’ll Be Doing:

Develop automation tools to help engineering team efficiency

Build and maintain the current CI/CD pipeline

Participate in on-call rotation to assist with incident response and maintain product uptime

Collaborate with and assist QA in performing load tests and assessing performance optimization

Improve monitoring and ops tools for better efficiency

What You Bring:

2-4 years of experience as a DevOps Engineer (experience developing & maintaining infrastructure for a highly-available, highly-reliable, high traffic product)

BS, MS in Computer Science, MIS, or related field

Previous experience developing Infrastructure as code / cloud / data center automation (Chef, Ansible, Terraform)

Experience with public cloud platforms such as AWS

Experience developing in open source databases (Redis, Cassandra, Elasticsearch)

Experience using or implementing monitoring systems such as Prometheus, Sensu, Logstash, Kibana, Graphite, Grafana, etc.

Previous experience utilizing messaging systems such as Kafka, Pulsar

Experience utilizing containerization tools (Docker, Kubernetes, Fargate)

Knowledge of common Unix network protocols (ssh, tcp, http, snmp, smtp)

AWS Certification (is a plus)

Perks & Benefits We Offer:

Join us in our prime office space in the heart of Mexico City's Reforma area; Our hybrid teams unite top talent from Mexico, the US, and beyond, offering flexibility and collaboration
Enjoy our comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family
Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
Take advantage of extra perks and benefits, including a savings fund, monthlyteleworking allowance, grocery vouchers, and travel insurance
In addition to the minimum days off required by law, our Flexible Time Off programgives you extra time to enjoy the things you love
Join a mission-driven team committed to making a real impact in the world of healthcare

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies.TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Life at TigerConnect

TigerConnect is healthcare?s most widely adopted communication platform ? uniquely modernizing care collaboration among doctors, nurses, patients, and care teams. TigerConnect is the only solution that combines a consumer-like user experience for text, video, and voice communication with the serious security, privacy, and clinical workflow requirements that today?s healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes. Trusted by more than 5,000 healthcare organizations, TigerConnect maintains 99.99% verifiable uptime and processes more than 10 million messages each day.

Thrive Here & What We Value1. Missiondriven team committed to making a real impact in the world of healthcare | 2. Flexible time off lets you work hard and play hard—on your schedule | 3. Wellness reimbursement program and companywide wellness days (extra days off to rest and recharge) | 4. Prime office space in Santa Monica, California | 5. Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match</s> | 2. Comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family | 3. Flexible Time Off program that gives extra time to enjoy the things you love | 4. Prime office space in the heart of Mexico City's Reforma area; Our hybrid teams unite top talent from Mexico, the US, and beyond, offering flexibility and collaboration | 5. Wellness reimbursement program and companywide wellness days (extra days off to rest and recharge) | 6. Extra perks and benefits, including a savings fund, monthly teleworking allowance, grocery vouchers, and travel insurance</s> | Mission-driven team committed to making a real impact in the world of healthcare | Wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge) | Focus on well-being through wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge) | Mission-driven team committed to making a real impact in the world of healthcare</s> | Join us in our prime office space in the heart of Mexico City's Reforma area; Our hybrid teams unite top talent from Mexico, the US, and beyond, offering flexibility and collaboration | Enjoy our comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family | Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge) | Take advantage of extra perks and benefits, including a savings fund, monthly teleworking allowance, grocery vouchers, and travel insurance | In addition to the minimum days off required by law, our Flexible Time Off program gives you extra time to enjoy the things you love | Join a mission-driven team committed to making a real impact in the world of healthcare</s> | Comprehensive benefits package with excellent private medical, dental, vision, and life insurance coverage for you and your family | Flexible Time Off program gives employees extra time to enjoy the things they love | Equal opportunity employer that values diversity at our company</s> | Comprehensive benefits package including private medical, dental, vision, and life insurance coverage for you and your family | Flexible Time Off program</s> | Enjoy remote flexibility with teams across the US and globally - plus prime office space in Santa Monica, California | Our flexible time off lets you work hard and play hard—on your schedule | Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2024), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies (2023). | TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</s> | We believe in paying fairly and equitably based on a number of factors including but not limited to work experience, interview performance, internal equity, geography, and expected level of responsibilities</s> | 1. Remote flexibility with teams across the US and globally plus prime office space in Santa Monica, California | 2. Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match | 3. Focus on your wellbeing through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge) | 4. Flexible time off lets you work hard and play hard—on your schedule | 5. Join a missiondriven team committed to making a real impact in the world of healthcare</s> | Equal opportunity employer and values diversity at our company!</s> | Mission-driven team members who love what they do and go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows to allow for better patient care</s> | Comprehensive benefits package including private medical, dental, vision, and life insurance coverage for employees and their families | Extra perks and benefits such as savings fund, monthly teleworking allowance, grocery vouchers, and travel insurance | Flexible Time Off program that gives employees extra time to enjoy the things they love</s> | 1. Join us in our prime office space in the heart of Mexico City's Reforma area; Our hybrid teams unite top talent from Mexico, the US, and beyond, offering flexibility and collaboration | 2. Enjoy our comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family | 4. Take advantage of extra perks and benefits, including a savings fund, monthly teleworking allowance, grocery vouchers, and travel insurance | 5. In addition to the minimum days off required by law, our Flexible Time Off program gives you extra time to enjoy the things you love | 6. Join a missiondriven team committed to making a real impact in the world of healthcare</s> | Comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family. | Extra perks and benefits, including a savings fund, monthly teleworking allowance, grocery vouchers, and travel insurance. | Join a team that values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.</s> | Prime office space in the heart of Mexico City's Reforma area; Our hybrid teams unite top talent from Mexico, the US, and beyond, offering flexibility and collaboration</s> | Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies (2023). | Flexible Time Off program gives you extra time to enjoy the things you love</s> | Mission-driven team committed to making a real impact in clinical outcomes and operational efficiency | Extra perks and benefits, including savings fund, monthly teleworking allowance, grocery vouchers, and travel insurance | Mission-driven team committed to making real impact in the world of healthcare | Flexible time off program giving extra time to enjoy things you love | Prime office space in heart of Mexico City's Reforma area</s> | Prime office space in Santa Monica, California</s> | We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.</s> | Honored to be named to Inc. 5000’s list of Fastest Growing Companies (2023)</s> | Comprehensive benefits package, including private medical, dental, vision, and life insurance coverage for you and your family | Flexible Time Off program gives employees extra time to enjoy the things they love</s> | 2. Prime Office Space in Santa Monica, California | 3. Excellent Medical, Dental, and Vision Insurance for You and Your Family Plus a 401k Match | 4. Focus on Your Wellbeing through Our Wellness Reimbursement Program and Company-Wide Wellness Days (Extra Days Off to Rest and Recharge) | 5. Flexible Time Off Lets You Work Hard and Play Hard—On Your Schedule | 6. MissionDriven Team Committed to Making a Real Impact in the World of Healthcare</s>

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