Client Technology Manager - Hybrid at Atlas Technica

Position Name: Client Technology Manager Reports to: Director Location/Type: New York, NY

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team.

We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!As a Client Technology Manager, you will be responsible for the technology platform and direction of the customers you are assigned and for the training and development of a team of Systems Engineers and Sr. Systems Engineers. This role would require 3-4 days onsite typically, and in rare circumstances 5 days onsite.

Responsibilities:

Develop client technology road map and vision
Serve as a main point of contact and act as an escalation point to engineers
Manage the overall relationship with customers and own all technical projects and provide overall oversight, guidance, recommend solutions and consultative services to clients
Identify potential obstacles and suggest operational and security improvements
Manage and coach engineers through knowledge sharing, root cause analysis, and implementing best practices in day to day activities
Mentor, train, and encourage employee engagement to increase productivity and better well-being.
Manage approval of employee wellness time-off requests and PTO.
Execute on the overall Atlas Technica support strategy, and drive team and individual performance through metrics, reporting, and client feedback
Support the team’s initiatives for structured career growth and development in line with company vision
Participate in organizational initiatives to improve functions, process, and technology for Atlas Technica and clients
Lead and assist in wide variety of managerial, technical, and operational tasks at all levels of the organization.

Requirements:

Strong experience with Microsoft 365 stack Exchange Online, SharePoint Online, Intune, Azure AD, especially from an architecture and implementation of services standpoint
Systems Administration: Strong knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
Support of Sophos or similar product for endpoint threat management
Understanding of virtualization platforms such as VMware or Hyper-V
Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls
Implementation and Support of Enterprise networking equipment: Palo Alto / Cisco Firewalls, Cisco Switches, Cisco / Meraki / Ubiquiti WAPs
Understanding of public cloud platforms, specifically Azure, specifically from an architecture or implementation standpoint
Creating and maintaining detailed technical and procedural documentation
The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment.

Desirable Qualities:

Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
Scripting / Automation Framework knowledge: PowerShell and Infrastructure as Code tools
Significant experience with Microsoft Azure
Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
Experience with and ability to support Citrix XenApp or similar products
Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat
Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
More than basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Life at Atlas Technica

Atlas Technica (https://www.atlastechnica.com) is an IT Service Provider specializing in hedge funds and alternative investment industry. Our objective is to provide the best service in the industry allowing hedge fund managers to focus on investing. Our services include infrastructure architecture and support, technology audit, disaster recovery planning and vCTO Services. Place IT on our shoulders.

Thrive Here & What We Value

Uncompromising focus on service

Core Values: Ownership, Execution, Growth, Intelligence, Camaraderie

Competitive salary, comprehensive benefits, great perks for global team members

Professional yet friendly environment promoting professional and career development for Team Members

Equal Employment Opportunity employer

Job FunctionsDevelop client technology road map and visionServe as main point of contact and act as escalation point to engineersManage overall relationship with customers and own all technical projectsIdentify potential obstacles and suggest operational and security improvements

Job RequirementsStrong experience in an MSP environment, particularly utilizing the ConnectWise suite of productsScripting / Automation Framework knowledge: PowerShell and Infrastructure as Code toolsSignificant experience with Microsoft AzureFinancial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQExperience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatchExperience with Citrix XenApp or similar productsExperience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, CyberhatExperience with Mimecast or other mail security gateway solutions such as IronPort or ProofpointMore than basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer

SkillsStrong experience with Microsoft 365 stack Exchange Online, SharePoint Online, Intune, Azure AD, especially from an architecture and implementation of services standpointSystems Administration: Strong knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenAppSupport of Sophos or similar product for endpoint threat managementUnderstanding of virtualization platforms such as VMware or Hyper-VUnderstanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and FirewallsImplementation and Support of Enterprise networking equipment: Palo Alto / Cisco Firewalls, Cisco Switches, Cisco / Meraki / Ubiquiti WAPsUnderstanding of public cloud platforms, specifically Azure, specifically from an architecture or implementation standpointStrong experience in MSP environment, particularly utilizing the ConnectWise suite of productsScripting / Automation Framework knowledge: PowerShell and Infrastructure as Code toolsSignificant experience with Microsoft AzureFinancial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQExperience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatchExperience with Citrix XenApp or similar productsExperience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, CyberhatExperience with Mimecast or other mail security gateway solutions such as IronPort or ProofpointMore than basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer

Client Technology Manager - Hybrid

Position Name: Client Technology Manager Reports to: Director Location/Type: New York, NY

Responsibilities:

Requirements:

Desirable Qualities:

Life at Atlas Technica

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