Advanced Pressure Systems (APS), a SHAPE Technologies Group (“SHAPE”) is the leading designer and manufacturer of surface prep technologies. SHAPE is also a leading provider of ultrahigh pressure waterjet pumps, robotic cutting solutions, surface preparation technology, industrial cleaning systems, and aftermarket components that are integrated into waterjet systems worldwide. APS's products are used in end markets that include, among others, aerospace, automotive, food processing, marine and coastal industrial markets, glass, electronics, paper slitting and trimming, and stone fabricators selling into the residential and commercial construction markets.
The APS difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, APS team members listen to our customers to anticipate their needs and deliver technical know-how that transforms our customers’ visions into reality.
What it’s Like to Work Here.
We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced, and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.
What We Offer.
In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, life insurance, paid disability insurances, education reimbursement and more.
ROLE
General Purpose
As an integral member of the Surface Preparation team, you will play a key role in supporting customer relations throughout the ordering, shipping, tracking, and delivery processes. This position also involves providing basic assistance with customer issues and contributing to a high standard of service excellence.
The position offers an hourly wage of $26 to $30, DOE (Depends on Experience), with bonus earning potential.
Major Duties and Responsibilities
- Process, expedite, and input customer orders; complete required export documentation within company policies and guidelines to ensure successful order fulfillment.
- Maintain accurate customer records and files; respond to inquiries and troubleshoot customer issues in a timely manner.
- Serve as a liaison between customers and SHAPE associates to support order completion and delivery.
- Maintain computer files; prepare and distribute reports and documents as needed.
- Assist customers with software registration.
- Provide customers with part numbers for standard consumable parts upon request.
- Offer basic troubleshooting support using standardized documentation and procedures.
- Handle complex orders while collaborating with project teams.
- Understand business strategy to manage high-level customer orders and challenges effectively.
- Analyze customer buying behavior using CRM tools to identify upsell or cross-sell opportunities.
- Engage in aftermarket sales activities, including outbound calling and order processing.
- Develop sales opportunities by researching potential accounts, building relationships, offering technical information, and preparing quotations.
- Respond to customer inquiries via phone, fax, and email to close new accounts and ensure satisfaction.
Knowledge, Skills, and Abilities
- Strong analytical thinking and problem-solving skills.
- Excellent verbal and written communication abilities.
- Capable of working independently with minimal supervision.
- High level of interpersonal skills for collaborating across departments and engaging with customers.
- Creative, solutions-oriented mindset with attention to detail.
Supervisory Responsibilities
- This position does not have supervisory responsibilities.
Education and/or Training
- High school diploma or equivalent required.
- Minimum of 3 years of customer service and/or inside sales experience preferred.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel. The employee is occasionally required to stand; walk; talk or hear; climb or balance; stoop, kneel, crouch or crawl; reach with hands and arms.
The associate must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
