We’re looking for a Senior Technical Support Manager to join our awesome team. You’ll be the go-to expert for our enterprise clients, helping them troubleshoot issues, understand our platform, and get the most value out of their partnership with Bazaarvoice.
It’s part tech support, part client consulting, part detective — and all about creating a great experience for our clients.If you’re ready to join a company that’s shaping how consumers and brands connect — and you love the idea of being a client’s go-to tech expert — we’d love to hear from you.Apply now and let’s build something great together.
What You’ll Be Doing:
- Own technical support for your assigned clients — these are big brands, and they’ll look to you for expertise.
- Troubleshoot and resolve product issues that range from tricky to complex (don’t worry, you’ll have a smart team backing you up).
- Explain technical stuff in a way that makes sense to both technical and non-technical folks.
- Keep clients in the loop on progress, set clear expectations, and always follow through.
- Work closely with internal teams like Product, Engineering, Client Delivery, and TAMs to solve problems and share feedback.
- Occasionally hop on client calls or meetings to talk through solutions or provide guidance.
- Make small code tweaks (HTML, CSS, JavaScript) and review similar changes made by others.
- Jump into our on-call rotation a couple of times a quarter for any urgent client issues that come in after hours.
- Mentor newer team members, contribute to docs and training, and share what you know.
- Act as a subject matter expert for part of our platform and help make it even better.
What We’re Looking For:
- 3–5+ years in a technical support or client-facing role at a SaaS or tech company.
- Experience working with large clients (retailers or global brands is a plus).
- Strong communication skills — you’re clear, empathetic, and confident.
- Solid understanding of web tech (HTML, CSS, JavaScript) and comfortable doing some light debugging.
- Great problem-solving skills and the ability to juggle multiple priorities.
- A proactive, can-do attitude and love for helping clients succeed.
- Experience with tools like Salesforce and JIRA.
- Native or C1 minimum German language.
- Knowledge of SEO or eCommerce platforms.
- A degree in Computer Science, MIS, or a related field — or equivalent experience.
- Familiarity with APIs, integrations, or cloud-based systems.
Why You’ll Love It Here:
- Global impact — your work helps brands connect with real people
- Smart, supportive teammates who genuinely want you to succeed
- A culture that values innovation, learning, and a bit of fun
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