Help Desk Coordinator

GreenPoint AgDecatur, Alabama, United StatesOnsite

Description

Summary/Objective

Provide IT support for GreenPoint Ag employees.. This is a HELP DESK position as an individual contributor and does not have direct reports.

Essential Functions

Utilizes ticket tracking system to document all support incidents
Creates and maintains detailed and complete Helpdesk documentation
Identifies opportunities for automation and assists with the development of automation systems to address those opportunities
Participates with research, planning, scoping, implementation, and ongoing support for projects
Participates with maintaining inventory of hardware, software, and support assets
Enforces IT standards and educates employees about compliance issues

Required Qualifications

Some college/associate’s degree with focus on IT; Bachelor’s degree in Information Technology or other related field preferred
4+ years of related experience required with at least 2 years of documented Helpdesk Team Lead experience
Experience in Networking including a demonstrated understanding of VPN, LAN, WAN, and wireless
Understanding of security practices including physical, internet, and wireless security
Strong background desired in Active Directory, Group Policy Management, Office 365 and AWS cloud services, and Office 2010 and above
Microsoft Certified Professional and CompTia A+ Certification desired

Knowledge, Skills & Abilities

Ability to self-motivate, work independently, and take ownership of job responsibilities
On-point, genuine interpersonal and written communication skills
Demonstrated customer service & troubleshooting skill sets
Working knowledge of, Microsoft Office Suite, including MSWord, Outlook, Excel, PowerPoint, Publisher, and other software deemed necessary to perform job duties as stated
Demonstrated understanding of switches, routers, and other network hardware along with server virtualization technologies
Ability to balance and prioritize multiple projects and remain calm under pressure
Excellent communications skills; ability to communicate with associates and customers
Valid driver’s license; must be able to meet a Motor Vehicle Review in accordance with Company policy

Work Environment

While performing the duties of this job, the employee regularly works in an office setting.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods and the use of hands to finger is common. Hearing and vision within normal ranges is helpful for normal conversations, to receive ordinary information and to prepare or inspect documents. Lifting/exertion of up to 40 lbs. of force may occasionally be required.

While performing the duties of this job, good manual dexterity for the use of common office equipment such as computer terminals, calculator, and copiers is needed. The employee is occasionally required to walk, climb, balance, reach, stoop, kneel, crouch, and crawl.

Travel

Limited travel as needed (<10%).Please note this job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Additional job-related duties may be assigned. GreenPoint Ag reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice.EEO Commitment: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law.

Life at GreenPoint Ag

Thrive Here & What We ValueDedicated to farmers’ success because that’s the only way we succeed. | Leading agricultural inputs company in the Southeastern U.S., operating in over 100 communities across ten states. | Farmer-owned, American-owned company. | Equal Opportunity Employer, fostering an inclusive workplace in a vital industry. | Committed to career development & opportunities for advancement.</s> | 1. Farmerowned, American-owned company committed to farmers’ success. | 2. Equal Opportunity Employer committed to creating an inclusive and dynamic workplace with the opportunity to challenge yourself in one of today’s most vital industries. | 3. Passionate team player who shares a commitment to rural America and the farmers who are so vital to its health.</s> | EEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status, and any other characteristics protected under applicable federal or state law.</s> | 1. Vibrant and Dynamic Culture | 2. Dedicated and Supportive Team | 3. Competitive Pay and Flexible Work Arrangements | 4. Opportunity to Contribute to the Growth of an Extraordinary Workplace in the World of Agriculture</s> | 1. Farmerowned and American-owned company | 2. Committed to farmers' success | 3. Equal Opportunity Employer committed to creating an inclusive and dynamic workplace | 4. Passionate team players welcome | 5. Responsible employer that looks for employees who share the same commitment</s> | GreenPoint Ag is committed to farmers’ success because that’s the only way we succeed. | We’re a leading agricultural inputs company in the Southeastern U.S., operating in over 100 communities across ten states. | If you're passionate about rural America and its farmers, join us. | We’re an Equal Opportunity Employer fostering an inclusive workplace in a vital industry.</s> | Farmer-owned, American-owned company committed to farmers' success because that's the only way we succeed | Equal Opportunity Employer committed to creating an inclusive and dynamic workplace with the opportunity to challenge yourself in one of today's most vital industries.</s> | Fosters a connected work environment, employee engagement, and career development | Committed to creating an inclusive and dynamic workplace with the opportunity to challenge yourself in one of today’s most vital industries.</s> | 2. Committed to farmers’ success | 4. Inclusive and dynamic workplace | 5. Passion for rural America and the farmers who are so vital to its health</s> | Embraces role as an individual contributor to the warehouse team | Work Environment: While performing the duties of this job, the employee regularly works in a tire shop or outdoor agricultural setting. Employee will regularly encounter extreme temperatures, adverse weather, dust, loud noises, and a hazardous agricultural and/or industrial environment that requires regular use of PPE. | Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Needs to stay in good physical condition to regularly lift more than 50 pounds, climb ladders, perform preventive maintenance activities, and assist other shop workers in various physical duties necessary in running an auto technician shop. | Travel: Travel outside of the assigned area is very rare. | Other Duties as Assigned: This job description outlines the primary responsibilities of the Auto Technician role; however, additional duties may be assigned as needed to support business operations. These duties may include assisting other departments, participating in training programs, maintaining shop cleanliness, supporting inventory management, or responding to unexpected operational needs. Flexibility and a willingness to adapt to changing priorities are essential.</s> | Farmer-owned, American-owned company committed to farmers’ success | Equal Opportunity Employer committed to creating an inclusive and dynamic workplace with the opportunity to challenge yourself in one of today’s most vital industries.</s> | Passionate team player looking for a great work environment, in the outdoors, driving, delivering, and handling agricultural products</s> | Committed to fostering an inclusive workplace in a vital industry. | Passionate about rural America and its farmers. | Equal Opportunity Employer, contributing to a strong company culture through dedication and alignment with organizational objectives.</s> | 1. Farmerowned, American-owned company committed to farmers' success | 2. Equal Opportunity Employer committed to creating an inclusive and dynamic workplace with opportunities to challenge yourself in one of today's most vital industries. | 3. Hardworking, passionate team players are valued and encouraged to get out and connect with growers.</s> | 1. Friendly and supportive team that genuinely cares about both farmers and employees | 2. Competitive pay and flexible work arrangements | 3. Handson, engaging experience in agronomy for driven college students | 4. Ideal environment to develop valuable skills and kickstart your journey toward a successful career in agriculture</s> | Embody GreenPoint Ag Vision, Mission, Values, and Goals in daily work | Collaborative Teamwork | Employee Engagement and Career Development | Inclusive and Dynamic Workplace</s> | 1. EEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law. | 2. Ability to work through technology strategies, both retail and customer focused | 3. Strong agronomy technology and precision agriculture background preferred</s> | 1. Passionate about technology management | 3. Collaborative work environment | 4. Professional development assistance | 5. Tuition reimbursement</s> | 4. Fostering a Sense of Purpose and Wellbeing through Connecting with Farmers</s> | 1. OnPoint Interpersonal and Written Communication Skills | 2. Valid Driver’s License Required | 3. Ability to Meet a Motor Vehicle Review in Accordance with Company Policy | 4. Limited Travel as Needed</s> | Equal Opportunity Employer fostering an inclusive workplace in a vital industry</s> | 3. HighQuality Employees | 4. LongTerm Relationships with Customers | 5. Inclusive and Dynamic Workplace | 6. Career Development Opportunities</s> | Committed to farmers' success, because that's the only way we succeed. | Passion for rural America and the farmers who are so vital to its health.</s> | Leading Southeastern U.S. agricultural inputs company | Sourcing strength from high-quality employees who allow us to build long-term relationships with our customers | Embodying GreenPoint Ag Vision, Mission, Values, and Goals in daily work | Providing quality application services to customers in a safe and timely manner</s>