Job Title: Case Manager
Effective Date:
1/3/2025
Reports to: Program Manager
Pay Range:
$29.31 -35.63
Status:
☒Full Time ☐Part Time ☐Regular☐Temporary
FLSA:
☐Exempt ☒Non-Exempt
Job Summary: Raven Village, a sister project to our first shelter program, Eagle Village. Raven Village will provide housing for 25 homeless singles both males and females with a preferred American Indian/Alaskan Native goal, as they work with our case managers to find permanent housing and job stability. The Raven Village Case Manager will create, implement, and monitor plans to assist members in meeting their goals. This position requires excellent oral communication skills. Must work efficiently under pressure and creatively to resolve issues that arise. This position is a key member of the Chief Seattle Club team, responsible for providing culturally competent case management and counseling services to our members.
This position will report directly to the Raven Village Site Manager and requires sensitivity to the needs of homeless and low-income American Indians and Alaskan Natives. This position requires on-site work.Duties/Responsibilities (including but not limited to):
- Work closely with other Case Managers at CSC to help members get locate and secure permanent housing.
- Help members be document ready, i.e.: getting social security cards, birth certificates, and income verification.
- Determines member’s strengths and needs by establishing a safe trusting relationship with members and CSC partnering agencies; assist in establishing a goal-oriented Individual Housing Plan.
- Preliminary screening with current residents of the community to assess needs (housing, employment, education, domestic violence advocacy, mental & spiritual health, substance abuse treatment, health, parenting referrals).
- Provide referrals to outside agencies or organizations to resolve barriers to basic needs.
- Assist members in creating goals or an action plan and continually follow up with residents.
- Work with other CSC staff to deliver support services.
- Assist with residents and the Support Assistants team with move-in/move-out inspections as needed.
- Coordinate and network with fellow case managers to develop any necessary new resources.
- Maintain and complete necessary documentation through client tracking system such as HMIS/Clarity or Agency.
- Create and report monthly data/statistics to Program Manager for Board reports.
- Participate in staff/team meetings.
- Participate in residential activities and events.
- Support Advocates with any resident needs.
- Support and maintain a therapeutic and healing work environment.
- Create and maintain resident files in secure areas such as file cabinets and/or a Cloud platform.
- Assist the Program Manager with any move-ins/move-outs.
Proven Experience:
- With leadership and teambuilding.
- Establishes a compassionate and respectful environment by practicing good communication skills; keeping member information confidential; and conducting self in a professional manner.
- Multi-tasking and keep track of budget for move-in costs (deposits, applications fees, 1st-month rent, last month’s rent etc.); and Microsoft Excel efficient, Word document efficient for deliverables.
- Completing projects and tasks as assigned in conjunction with daily duties.
Education and Experience:
- BA or equivalent work experience
- Minimum 2 years case management experience; preferably in a non-profit social service setting
- Experience working with homeless and/or low income population
Other Factors/Considerations:
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or Office 365.
- Knowledge of current policies, laws and rights around housing.
- High degree of discretion and excellent judgment.
- Ability to handle complaints/conflicts in a calm and professional manner.
- Formal professional de-escalation training
- Strong crisis intervention skills with the ability to prioritize and handle multiple tasks under stressful conditions.
- Must have a strong understanding of historical and intergenerational trauma among Indigenous communities.
- Valid driver’s license
- CPR & AED first aid certification
Benefits Summary:Employee benefits include:
- Medical, Dental, Vision, and an Employee Assistance Program
- Public Transportation (ORCA) pass
- 401(k) Retirement Plan
- Paid Time Off, Holiday Pay, and Night Shift Differential
- Transparent Pay Schedule
- Internal Hiring and Encouraged Advancement
Physical Requirements: While performing the duties of this job, the employee is regularly required to: work at a stationary work space for long periods of time, with mobility to move throughout the office; use a PC, constantly reaching with hands and fingers and keyboarding extensively; work with team as frequent communication is required, including use of the telephone; be able to read and write documents in hard and electronic copy, including those requiring great attention to detail; have the physical strength and agility to handle routine office tasks and machinery.
Occasional travel may be required for certain employees depending on location.
Equal Employment Opportunity
Chief Seattle Club is an equal opportunity employer. Employment decisions are based on merit and business needs. It is Chief Seattle Club’s policy not to discriminate against employees and applicants based on race, color, citizenship, status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law, with respect to recruitment, hiring, training, promotion and other terms and conditions of employment.
All employment decisions shall be consistent with the principle of Equal Employment Opportunity.Chief Seattle Club is committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, and vendors.
29.31 To 35.63 (USD) Hourly
