Join one of the nation’s leading and most impactful health care performance improvement companies.Over the years, Health Catalyst has achieved and documented clinical, operational, and financial improvements for many of the nation’s leading healthcare organizations. We are also increasingly serving international markets.Our mission is to be the catalyst for massive, measurable, data-informed healthcare improvement through:
- Data: integrate data in a flexible, open & scalable platform to power healthcare’s digital transformation
- Analytics: deliver analytic applications & services that generate insight on how to measurably improve
- Expertise: provide clinical, financial & operational experts who enable & accelerate improvement
- Engagement: attract, develop and retain world-class team members by being a best place to work
Role: VP Operations
Team: Interops
Location: US, Remote
*This position is not currently eligible for visa sponsorship*
The Health Catalyst Interoperability team is seeking a dynamic leader to oversee the operations of our Health Information Exchange (HIE) technology and services. This role is critical in driving interoperability by leveraging industry standards (HL7, FHIR) and integrating multiple data sources into consolidated, actionable data.This position is central to our mission of delivering high-quality, reusable, and sustainable healthcare data solutions that improve quality outcomes, enhance analytical efficiency, and empower organizations with expert-driven content.The Vice President of Interop Operations will lead a team responsible for implementing and managing Health Catalyst’s HIE products and services.
This leader will work closely with Client Engagement Leads/Strategic Account Executives, product development teams, and other key stakeholders to optimize deployment processes and ensure seamless execution. Additionally, they will play a strategic role in aligning implementation with growth initiatives, contract execution, and financial performance.We are seeking a highly motivated, results-driven leader dedicated to delighting clients and ensuring the seamless and efficient implementation of our Health Information Exchange solutions.
What you'll own in this role:
Implementation and Operations Leadership
- Oversee end-to-end deployments of Health Catalyst’s Interoperability technology and services, ensuring on-time, on-budget, high-quality implementations.
- Ensure client satisfaction throughout the deployment process, driving engagement and responsiveness.
- Develop and implement standardized and repeatable implementation methodologies.
- Align departmental goals with company-wide objectives to ensure seamless service delivery and measurable outcomes.
Process Optimization and Resource Management
- Optimize resource allocation and staffing to ensure successful client deployments while maintaining profitability.
- Monitor implementation costs, client contracts, and key milestones to ensure alignment with both financial and operational expectations.
- Establish and enforce change management controls for modifications to scope, timeline, or pricing.
- Lead cross-functional teams in defining performance standards, policies, and best practices for continuous improvement.
- Manage the career growth and day-to-day performance of the Interoperability delivery team to include project management.
Client and Stakeholder Engagement
- Track and manage Service Level Agreements (SLAs) and key performance indicators (KPIs) to maintain high client satisfaction and service quality.
- Partner with Finance to develop revenue and cash flow forecasts that align with corporate financial goals.
- Collaborate with Product Development to prioritize feature enhancements and bug fixes based on client needs.
- Work closely with Strategic Account Executives and the Solutioning and Growth team to ensure contracts contain realistic, profitable deliverables and timelines.
Vendor and Legacy Product Management
- Develop and execute strategies for the retirement of legacy products (e.g., HISP, Medicity CHR, Nexus V3, Explore Datamart).
- Establish and maintain key vendor relationships to improve operational efficiency and ensure quality service delivery.
- Manage vendor negotiations and performance to ensure alignment with company goals and contractual standards.
What you bring to this role:
- Executive-level interpersonal, communication, and relationship-building skills.
- Proven experience in healthcare operations, interoperability, and technology-driven service delivery.
- Ability to lead cross-functional teams, bridging communication between technology, clinical, and administrative stakeholders.
- Expertise in agile program management, clinical best practices, and process optimization.
- Strong analytical and problem-solving skills with a keen focus on continuous improvement.
- Experience in facilitating executive discussions and conflict resolution.
- Demonstrated ability to navigate dynamic environments and drive strategic initiatives.
- 3+ years of project management experience.
- 3+ years of technical management experience.
Desired Skills
- Healthcare industry expertise with a strong understanding of interoperability and data exchange.
- Experience with project management tools and processes and agile methodologies.
- 1+ years’ experience effectively communicating at the executive level (highly preferred).
Preferred Education & Relevant Experience
- BS/BA in technology, business, or healthcare-related degree.
- Five+ years experience in healthcare/technology-related field
- Training in the Toyota Production System, LEAN, Six Sigma, Project Management, or other Process Improvement Skills is desirable.
The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Health Catalyst.Studies show that candidates from underrepresented groups are less likely to apply for roles if they don’t have 100% of the qualifications shown in the job posting. While each of our roles have core requirements, please thoughtfully consider your skills and experience and decide if you are interested in the position.
If you feel you may be a good fit for the role, even if you don’t meet all of the qualifications, we hope you will apply. If you feel you are lacking the core requirements for this position, we encourage you to continue exploring our careers page for other roles for which you may be a better fit.At Health Catalyst, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of others. Because of our deep commitment to respect every individual, Health Catalyst is an equal opportunity employer.
