About Pulse iD
Pulse iD is a global fintech leader delivering innovative loyalty and rewards solutions to financial institutions, telcos, and non-bank entities. Renowned for our hyper-personalized platforms, enterprise-grade systems, and AI-powered insights, we help businesses elevate customer engagement and retention.
Role Overview
We are currently seeking Customer Support Interns, Junior Executives, and experienced professionals who are fluent in Taiwanese (Chinese) to join our expanding customer experience team.This opportunity is ideal for:
- Fresh graduates exploring the fintech industry
- Junior professionals looking to grow
- Experienced individuals ready to contribute at a senior level
Whether you're interested in a 6-month internship, an entry-level role, or a position that leverages prior customer support experience, we offer career pathways that match your background and ambitions.
Key Responsibilities
- Client Support (Chinese—Traditional): Deliver prompt and professional chat and email support to customers in Traditional Chinese, assisting with inquiries related to loyalty programs and platform functionality.
- Translation & Localization: Translate and adapt various customer-facing materials—including FAQs, guides, and decks—into Traditional Chinese, ensuring relevance to the Taiwanese market.
- Documentation Support: Prepare accurate and clear multilingual documents that meet internal and external communication standards.
- Cross-Team Collaboration: Coordinate with global teams to ensure language-specific requirements are addressed and service excellence is achieved.
Key Skills & Qualifications
- Language Proficiency:
- Fluency in Traditional Chinese (written) and Mandarin (spoken) as used in Taiwan is required.
- Proficiency in English (both written and spoken) is essential.
- Knowledge of additional languages is a plus.
- Customer-Centric Mindset: Demonstrates empathy, problem-solving ability, and a commitment to delivering outstanding service.
- Detail-Oriented: Precision in written communication, translations, and documentation.
- Excellent Communication: Strong ability to convey complex information clearly and professionally.
- Technology Familiarity: Comfortable using digital tools, CRM platforms, and office applications (Google Suite, MS Office).
- Team Collaboration: Open, communicative, and able to thrive in a fast-paced, multicultural team setting.
Experience Requirements
- Interns & Junior Roles: Open to recent graduates or individuals with limited work experience who possess strong language skills.
- Senior Roles: Candidates with previous experience in customer support or similar roles who are fluent in Taiwanese (Chinese) will be considered for senior positions.
Perks & Benefits
- Real-World Experience: Work within a cutting-edge fintech environment and build foundational skills in customer support, translation, and operations.
- Career Development: High-performing interns may be converted to permanent roles. Clear progression paths are available for junior and senior team members.
- Global Exposure: Collaborate with multinational teams and stakeholders from the finance and telecommunications industries.
- Work-Life Flexibility: Enjoy a remote-first approach with periodic in-office sessions for team building and alignment.
Eligibility
We are currently hiring candidates based in Taiwan, Thailand, Vietnam, Sri Lanka, and the Philippines.
How to Apply
If you're fluent in Chinese and passionate about providing exceptional customer support, we encourage you to apply.
Submit your resume at: https://pulse-id.breezy.hr/We look forward to the possibility of welcoming you to our growing team at Pulse iD.
