Description
Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best. Reporting to the Manager, Client Success, the Client Success Manager plays a key role in driving client goals, retention efforts of our key clients, and the efficiency of our renewals and account management process.
This role will be responsible for the retention of the customer base within your assigned book of business and will work directly with some of largest customers, distribution partners and other stakeholders, communicate with them proactively and resolve issues to ensure they are getting the most out of their investment in Blackline products and services.
Responsibilities:
- Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion
- Effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion of greater than 90% of renewals within the designated quarter
- Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth
- Identify and drive growth opportunities inside accounts, working with sales management to work as a team and help drive results
- Plan and execute annual, quarterly and other types of business reviews to ensure customers are deriving optimum value from their Blackline solution and use their ability to effectively prepare, and deliver these messages to client accounts. This includes consistently demonstrating an understanding of the audience within the client account.
- Demonstration of the ability to consistently apply techniques to engage, grow and handle issues related to assigned customer accounts, of different sizes/complexity, to meet corporate, team and individual performance objectives
- Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but our product offering is continuously improving
- Understanding of the company’s product catalog, their application within customer accounts and comfort in consistently communicating the benefits of the different features of the product
- Develop customer account plans and to consistently apply project management principles, including collaboration with other Blackline teams and distribution partners, to fulfill account management tasks or other specially assigned projects
- Work as an ambassador to help clients realize the full benefit of available Blackline products and services
- Provide feedback to product management team on long term trends that may affect customer satisfaction or retention.
- Actively look for ways to improve process efficiencies and effectiveness
- Other duties as assigned.
Qualifications
- Previous account management or sales professional experience in multi million dollar product sales and/or service renewal or retention contracts
- Post-secondary degree in business or marketing is an asset
- Proficient with the full MS Office suite, including Teams, Excel and PowerPoint, and have an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application experience
- Proven ability to work within a team structure, collaborate and lead a team when called upon
- Proven experience managing customer relationships with strong problem solving abilities and a proactive approach to addressing client needs.
- Ability to analyze data and present insights to client
- Availability to travel up to 15%
- Clear communication, both written and verbal with strong interpersonal skills.
About Blackline Safety
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB.
Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.comBlackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.
Disclaimer:
Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.
Life at Blackline Safety
Connect. Monitor. Respond. It’s a simple and seamless sequence of events and also our mission: one that makes sure every worker gets their job done and returns home safely every day. Blackline pairs wearable safety technology and personal and area gas monitoring with cloud-connected software, and data analytics to help companies meet demanding safety challenges and increase productivity with coverage in more than 100 countries. Our technology provides a lifeline to tens of thousands of people, having reported over 160 billion data-points, and initiated over five million emergency responses. Armed with cellular and satellite connectivity, we ensure help is never too far away. The Blackline Difference: To guarantee no call for help ever goes unanswered, our direct-to-cloud technology detects every event—like a fall, gas leak, hazardous weather situation, no-motion incident or missed check-ins–and connects workers to live monitoring teams for real-time response, by real people. It’s what makes us different and it’s what gives workers peace of mind that their safety is accounted for in any circumstance.
Thrive Here & What We ValueHigh-Growth Environment | Experienced, Dynamic and Motivated Team | Supportive, Challenging and Collaborative Work | Competitive Salary and Vacation | Medical, Dental and Drug Benefits | Company Stock Purchase Plan</s> | People-driven technology company | Mission to make sure every worker returns home safely | Innovation drives solutions to challenges that help improve the quality and efficiency of products and services | Empowers people to be their best</s> | Steel-toed boots requirement for safety compliance in the workplace</s> | 1. Peopledriven technology company with a mission to make sure every worker returns home safely | 2. Drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best. | 3. Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer.</s> | World leader in wirelessly connected worker safety monitoring products | Develops, manufactures, and markets products and services for worker safety monitoring | Blackline Safety is an equal opportunity employer that considers all applicants regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation.</s> | An exciting high-growth environment | Blackline Safety is a world leader in developing, manufacturing, and marketing products and services for worker safety monitoring. | Our solutions deliver safety, security, and location awareness through innovative hardware and custom user interfaces, including mobile, messaging, and web services. | We offer the broadest and most complete portfolio available in the industry. | Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet.</s> | Supportive, challenging, and collaborative work environment | Experienced, dynamic, and motivated team</s> | Steel-Toed Boots Requirement: Candidates are required to wear steel-toe boots for this role to ensure safety compliance in the workplace. Applicants must have access to a pair of steel-toe boots prior to starting employment.</s> | Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. | Disclaimer: Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.</s> | 1. Dynamic Leader with a Passion for Building HighPerforming Teams and Driving Operational Excellence | 2. Opportunity to Shape the Future | 3. Freedom to Recruit, Build, and Develop Talented Team from the Ground Up | 4. Creating a Culture of Innovation and Collaboration | 5. Thrive in FastPaced Environments | 6. Love Tackling Challenges HeadOn | 7. Ready to Leave Your Mark on a Growing Organization</s> | 3. Emphasis on safety and quality standards | 4. Strong commitment to teamwork and achieving high levels of production | 5. Equal opportunity employer that considers all applicants regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation.</s> | 1. Equal opportunity employer | 2. Emphasis on employee diversity | 3. Publiclytraded company (TSX: BLN) | 4. Headquartered in Calgary, AB</s> | 2. Mission to keep workers safe | 3. Innovation, resilience, leadership, customer service, and employee empowerment | 4. Growing team | 5. Equal opportunity employer</s> | Empower our people to be their best</s> | 1. PeopleDriven Technology Company with a Mission to Keep Workers Safe | 2. Innovation, Resiliency, Leadership, Going the Extra Mile for Customers, Empowering Employees | 3. Commitment to Exceptional Service and Reliability for Clients | 4. Emphasis on Attention to Detail and Organizational Skills | 5. Proactive Approach to Customer Issues and SolutionsOriented Team Player</s> | Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. | Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. | Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. | Blackline Safety is a publicly-traded company (TSX: BLN). | To learn more about our company visit www.blacklinesafety.com | We enthusiastically encourage all individuals to apply for positions that fit their passions.</s> | Goes the extra mile for customers | Drives innovation, practice resiliency, demonstrates leadership</s> | Supportive, challenging and collaborative work environment</s> | Blackline Safety is a publicly traded company (TSX: BLN).</s> | People-driven technology company with a mission to make sure every worker returns home safely | Drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.</s> | People-driven technology company culture | Empowering people to be their best | Practicing resiliency and driving innovation | Consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation.</s> | Drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best</s> | 3. Innovation and resiliency | 4. Leadership and empowering employees | 5. Fastpaced environment</s> | Drive Innovation, Practice Resiliency, Demonstrate Leadership, Go the Extra Mile for Customers, Empower Employees to be Their Best | Emphasis on Continuous Improvement and Process Development</s> | Design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB.</s> | 1. Blackline Safety is an equal opportunity employer that considers all applicants, regardless of age, religion, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. | 2. The company offers competitive compensation packages with performancebased incentives and opportunities for career advancement and continuous training. | 3. Remote work 90% of the time, with occasional travel (10%).</s> | Empower People to be their Best</s> | Driving innovation and empowering employees to be their best | Demonstrating leadership, resiliency, and going the extra mile for customers | Emphasizing safety and making tangible impacts through innovative solutions.</s> | Competitive remuneration and benefits package | Opportunity to lead a team and create impactful moments | Equal opportunity employer committed to ensuring all users return home safe at the end of their shift.</s> | Blackline Safety values hard work, dedication, and development. | The company is rapidly growing globally. | Blackline Safety offers the broadest and most complete portfolio available in the industry. | The products are designed to save lives and keep people safe in various situations. | Drives innovation, practice resiliency, demonstrates leadership, goes the extra mile for customers, and empowers people to be their best.</s>
