Partner Support Representative

OptiomLangley, British Columbia, CanadaHybrid, Onsite

Work with Us!

Optiom helps Canadians worry less about their financial position and lifestyle when it comes to the benefits provided by traditional auto insurance. We take a customer-centric approach and provide greater value to Canadian drivers through our total loss vehicle replacement products and additional benefits. Optiom provides products in BC, Alberta, Saskatchewan, Manitoba, Ontario, and Nova Scotia. As a cover holder at Lloyd’s, this allows us to deliver on our commitment with both speed and simplicity.Job TitlePartner Support RepresentativeJob DescriptionWhat is the opportunity?We are looking for candidates to grow our client care team in Langley, BC or Calgary, AB.

As the Partner Support Representative, you will work within the Client Care team to provide great customer service. As a member of our team, you are our front-line connection with our customers and stakeholders. Day to day activities will be varied as you service our policy holders, vehicle dealerships, body shops, insurance agents to ensure our customers’ needs are being met. What will you do?

Maintain timely and professional communication with our partners and policy holders via email and phone calls.
Build rapport and maintain positive relationships with our partners and policy holders through effective and empathetic communication.
Support brokers in quoting and binding insurance policies through fielding questions concerning eligibility and coverage options.
Assist with troubleshooting policy discrepancies and special broker requests.
Competently answer inquiries from our partners relating to their earnings.
Utilize strategies to retain and nurture existing customer relationships.
Complete a variety of administrative tasks relating to policy maintenance and work alongside other departments to provide a premium experience for both our policy holders and partners.

What do you need to succeed?

Must be willing to obtain a General Level 1 Insurance License.
High School Diploma.
Strong oral and written communication skills in English (Mandarin, Punjabi, or French is an asset but not required).
Excellent multi-tasking and organizational skills with attention to detail are essential.
Utilize problem-solving and conflict resolutions skills to diffuse difficult situations in a calm manner.
Possess a high level of empathy, patience and understanding, and able to navigate difficult conversations successfully and professionally.

Job SummaryCity:Langley, BC orCalgary, ABWork hours/week:37.5 hoursEmployment Type:Full-Time/Permanent Department:Client Care – Partner SupportPosted Date:2025-04-23Application Deadline:2025-05-07Inclusion and Equal Opportunity EmploymentAt Optiom, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their authentic selves to work. We also strive to provide an accessible candidate experience for prospective employees with different abilities.

Please let us know if you need any accommodations during the recruitment process.EnvironmentHybrid – 3 days in office, 2 at home

Life at Optiom

Here at Optiom Inc, our customers are our number one priority. We take pride in our strong reputation for providing professional and dependable administration of specialty insurance and guarantee programs across Canada. Optiom is committed to offer a higher standard of customer service. We believe that customer satisfaction is the primary measure of success; and that growth must be nurtured one client at a time. With Optiom comes, superior equity protection, exceptional service, and peace of mind. We strongly believe in the quality of our people, our products, and our insurers. We measure our success through the satisfaction of our clients. We conduct our business with integrity and honesty. We support the continued education and training of our team.

Thrive Here & What We Value1. Emphasis on inclusion and equal opportunity employment. | 2. Commitment to building inclusive teams and an equitable workplace for employees. | 3. Strive to provide an accessible candidate experience for prospective employees with different abilities. | 4. Hybrid model – 3 days inoffice & 2 days remote per week. | 5. Travel: 3050% annually, by air and/or by land.</s> | 1. Inclusion and Equal Opportunity Employment | 2. Hybrid model – 3 days inoffice & 2 days remote per week. | 3. Travel:0% – 25 %</s> | Embraces diversity and inclusion for innovation and growth | Committed to building inclusive teams and an equitable workplace for employees to bring their authentic selves to work | Strives to provide an accessible candidate experience for prospective employees with different abilities</s> | Hybrid model – Mandatory to work in office on Tuesday’s (subject to change). Optional to work in office other days. | Embracing diversity and inclusion for innovation and growth | Strive to provide an accessible candidate experience for prospective employees with different abilities.</s> | 1. CustomerCentric Approach | 2. Total Loss Vehicle Replacement Products and Additional Benefits | 3. Commitment with Speed and Simplicity | 4. Inclusive Teams and an Equitable Workplace for Employees to Bring Their Authentic Selves to Work | 5. Accessible Candidate Experience for Prospective Employees with Different Abilities</s> | Emphasis on genuine care for employees and customers | Focus on keeping employees whole when unexpected events happen | Redefining expectations by delivering improbable solutions when needed most | Collaborative work environment with key partners including executive leadership, operational leaders, underwriting partners, and distribution partners | Emphasis on building relationships and influencing at all levels of the organization through persuasion and collaboration abilities to achieve consensus and desired outcomes.</s>

Partner Support Representative

Life at Optiom

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