Job FunctionsAssisting Area Manager/Regional Director with day-to-day operationsProviding effective customer service to designated communities/homeowners through in-depth knowledge of CC&R’s and management contracts
Job RequirementsRead, review, and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&Rs, Bylaws, Rules and Regulations, as well as Arizona and federal statutes relating to AssociationsDevelops a working relationship with community board members and various committeesAssists with community inspections of common areas according to AAM’s management contractCommunicates with homeowners concerning compliance with CC&R’sReviews monthly financials and submits community accounts payableOversees the design review guidelines processTravels to and from assigned communities per management contractMaintains accurate and current association records and websitesMaintains an effective process for tracking architectural submittalsDesigns brochures, pamphlets, handouts, etc. for communitiesSchedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Arizona lawMaintains open communication with contract vendorsMaintains strict adherence to community and company deadlinesUpdates community disclosure packages
SkillsStrong computer software and internet proficiencyAbility to handle multiple tasks simultaneously, establish priorities, and meet deadlinesExceptional organization and tracking skillsProven customer service experience, with a strong emphasis on problem resolutionAbility to multitask, and prepare and process large amounts of administrative and customer service items while being detail orientedAbility to function efficiently in a high volume, fast-paced environmentPositive written and verbal communication abilitiesAbility to work collaboratively and cooperatively within the department as well as with other departmentsAdvanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents, and Boards of Directors
Position Summary:
Primarily responsible for assisting an assigned Area Manager and/or Regional Director with day to day operations, by providing effective customer service to designated communities/home owners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts..
Position Responsibilities:
- Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
- Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&Rs, Bylaws, Rules and Regulations, as well as Arizona and federal statutes relating to Associations; Partners with AAM’s Management Team to ensure compliance
- Develops a working relationship with community board members and various committees.
- Assists with community inspections of common areas according to AAM’s management contract.
- Communicates with homeowners concerning compliance with CC&R’s.
- Reviews monthly financials and submits community accounts payable.
- Oversees the design review guidelines process.
- Assists in reviewing bid proposals.
- Travels to and from assigned communities per management contract.
- Maintains accurate and current association records and websites.
- Maintains an effective process for tracking architectural submittals.
- Designs brochures, pamphlets, handouts, etc. for communities.
- Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Arizona law.
- Maintains open communication with contract vendors.
- Maintains strict adherence to community and company deadlines.
- Updates community disclosure packages.
- Maintains accurate and current association records.
- Performs other duties as directed.
Knowledge, Skills & Abilities:
- Strong computer software and internet proficiency.
- Excellent interpersonal skills: positive written and verbal communication abilities.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Proven customer service experience, with a strong emphasis on problem resolution.
- Ability to multitask, and prepare and process large amounts of administrative and customer service items while being detail oriented.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Sitting and standing for moderate periods of time.
- Utilizing personal automobile for commuting to and from assigned communities.
- Walking communities to inspect common areas per management contract.
Life at Associated Asset
Established in 1974, Asset Property Management, Inc. specializes only in the management of community associations. It is our belief that each and every client account is distinctively unique and entitled to the most professional management service available within our resources.
Thrive Here & What We Value1. World-class amenities2. Collaborative Work Environment3. Positive Interactions with Staff at All Levels4. Superior Customer Service Skills5. Fast-Paced Environment6. Emphasis on teamwork and collaboration within departments7. Commitment to creating a positive work environment8. Proactive approach to management
