Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners.
Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.
Join us on Our Journey
Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for
an AVP, Document Management
to join our team!Reporting to VP, Document Management, this position manages and optimizes document-related processes and the capabilities of the Document team. Responsibilities include developing and implementing measures to ensure efficient creation, organization, and maintenance of critical mortgage loan documents while adhering to regulatory requirements.This role collaborates with cross-functional teams to enhance document management systems, improve workflows, and implement best practices.
The position manages a team of document specialists, providing guidance and coaching to foster a culture of operational excellence.The AVP, Document Management requires a strong understanding of document management practices within the mortgage industry, coupled with the ability to drive improvements and ensure compliance.
Qualifications inculde:
- Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED) required
- 3+ years' experience in mortgage document management roles required
- 5+ years' experience in mortgage servicing
- Previous leadership experience in mortgage servicing
- Demonstrated experience working successfully in a fast-paced work environment
- Prior experience successfully managing servicing-related projects and initiatives with cross-functional teams preferred
- Strong customer service skills
- Working knowledge of Microsoft Office products (Excel, Word, and PowerPoint)
- Strong working knowledge of MSP preferred
- Strong leadership skills with proven ability to foster an environment of positive employee engagement and trust
- Demonstrated ability to establish credibility; coupled with recognizing and supporting the organization’s culture, values, and priorities
- Proven ability to coach, train and develop staff
- Strong verbal and written communication skills
- Strong listening skills with the ability to facilitate meetings and effectively lead discussions
- Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
- Strong analytical skills
- Strong problem-solving abilities; ability to analyze and interpret data to identify opportunities and propose well-developed solutions
- Strong decision-making abilities coupled with sound judgement
- Strong organizational skills; effective time management for self and team
- Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment
- Client-focused with strong execution skills and results orientation
- Strong attention to detail; strong compliance orientation; high quality of work product
- Ability to effectively manage through change; agile; high learning agility
- Effective management skills include talent selection, training, coaching, and performance management
- Collaborative work style; high team-orientation
- Compliance orientation
- Self-directed; comfortable working with ambiguity and uncertainty; ability to proactively ask questions and surface issues/ concerns
- Strong project management skills
- Professional maturity, integrity, ability to maintain confidential data and information
- Strong business acumen; strong fiscal and technical aptitude
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Featured Benefits
- Medical, Dental, and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
Compensation
- The hiring range for this position is between $77,951.00-$90,779.00 annually
- This position is eligible for an annual discretionary bonus
Fay Cares!
The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives.
We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.
