Who we are…
C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan, with multiple product brands including the award-winning Cloud Cover Cannabis, Galactic Cannabis, Habitat Cannabis, and a retail network, High Profile Cannabis Shop. The company retails high-quality cannabis products at its High Profile locations in Connecticut, Illinois, Michigan, Missouri, Massachusetts, and New Jersey.We are looking for an IT Help Desk Technician that can provide excellent customer service, manage support tickets, and support a wide range of technologies in a fast-paced environment.
In this role you will….
- Resolve a regular workload of tickets as determined by management.
- Communicate expectations, ticket progress, and status changes with the requester in a timely manner.
- Create and improve internal workflow processes for submitting, tracking, and resolving IT concerns.
- Track, report, and communicate the status of the individual ticket queue to management.
- Set up new user accounts and workstations.
- Train staff to maximize the potential of existing technology, take new users through the orientation process, and provide additional support and training upon request.
- Assist end users with software and hardware questions or problems.
- Administer and support users in Office365, POS systems, and industry-specific applications.
- Maintain internal system support documentation.
- Maintain equipment and manage asset inventory lists.
- Participate in a rotating on-call schedule.
- Support programs or projects as required.
- Troubleshoot phone system and printer management issues.
- Troubleshoot system failures or problems.
- Install and test system or application upgrades, patches, fixes, etc.
Skills and experience you have...
- Three years of related help desk experience or an equivalent combination of education and experience required.
- Previous help desk support experience strongly desired; remote help desk support experience preferred.
- Strong working knowledge of Windows server and desktop operating systems, as well as Mac OS.
- Strong working knowledge of end-user equipment configuration and troubleshooting, including desktops, laptops, RF scan guns, iPads, and printers.
- Working knowledge of network concepts, including LAN, WAN, and private network protocols.
- Virtualization, advanced networking, VoIP telephony, or Office365 skills preferred.
- Customer service-oriented with a focus on follow-through.
- Ability to learn and support industry-specific or custom software.
- Ability to determine urgency and prioritize work appropriately.
- Flexibility to work independently or in a team as needs require.
- Strong oral and written communication, documentation, and interpersonal skills.
- Occasional travel to branches or other off-site locations may be required.
- Must be at least 21 years of age and able to pass a background check.
Our mission is to share our love of cannabis with the world. If you are interested in being part of our journey, we’d love to hear from you!
Benefits
• Medical, Dental, & Vision Insurance for full-time staff • Life Insurance • Short-term & Long-term Disability Insurance • Paid time off • 401k • Company paid holidays
*Compensation Estimate Disclaimer
All compensation range estimates are generated by the third-party job search engine websites; C3 Industries will compensate qualified candidates commensurate with experience and industry norms.
