Position: Senior Project Engineer
Department: IT ServicesReports To: IT Service Delivery ManagerSalary Grade: DOEFLSA Status: Full-Time / Exempt / SalaryLocation: Arlington, TX
Company Overview
DOCUmation is a family-owned technology solutions company that provides IT, print, and software-managed services to businesses and other organizations through Texas. Headquartered in San Antonio, TX, our company has been serving customers for more than 30 years.
Description
The Senior Project Engineer’s role is to design and implement functional server, network, and backup infrastructures for new or current customers. The Senior Project Engineer will also analyze, build, and accurately resolve escalated client hardware and software issues in a timely manner.
Responsibilities
- Customer on-boarding/Project planning.
- Switch and Router installation & management.
- Backup systems installation, management, and DR replication.
- Escalated Technical Support.
- Server troubleshooting, installations & Migrations.
- Software management.
- Vendor management for troubleshooting purposes.
- Documentation of technical information.
Experience & Required Skills
- Ability to recommend and deploy technology solutions to meet business requirements.
- Can conform to shifting priorities, demands, and timelines while maintaining professionalism and managing stress.
- Minimum of 7 years’ Server, Network, and Desktop support in a corporate environment.
- Minimum of 7 years’ experience managing Active Directory in a corporate environment.
- Microsoft Certifications/Application Platform experience.
- Cisco, Microsoft, Hyper-V and VMware certifications and experience are strongly preferred.
- Excellent interpersonal, verbal, and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
Education & Certification
- Bachelor’s Degree in Computer Science, Information Systems or related field, or equivalent combination of education and a minimum of 7 years’ experience.
- CompTIA Network+, Security+; Required.
- FortiGate Experience; Strongly Preferred.
- Datto Experience; Strongly Preferred.
- CISSP Certification; Strongly Preferred.
- MCSE Server Infrastructure; Preferred.
Physical Requirements
- Lifting and / or exerting of force up to 50 pounds occasionally and 10 pounds of lifting/force frequently
- May require ability to work at night, off-hours, holidays, and weekends (on-call rotation) & may require emergency on-site support during severe storm mobilization and electric system damage restoration.
Benefits
- Generous Paid Time Off (PTO) policy.
- Parental and caregiver leave.
- Tuition reimbursement.
- Quarterly bonuses for eligible positions.
- Paid holidays.
- 401(k) plan with employer match.
- Free employee-only health insurance.
- Paid Volunteer Time Off (VTO)
- Pre-paid legal coverage available
- FSA and HSA options
DOCUmation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected veteran status.
