Lead Case Manager at Neighborhood Service Organization

Position Title: Lead Case Manager

FLSA Classification: Exempt EEOC Classification: First Level/Mid-Level Manager Location: Hybrid; Report and Assigned Clinic Position Type: Full Time Reports to: Program Director Summary:  The Lead Case Manager is responsible for the supervision of assigned Case Managers. Additionally, the Lead Case Manager will work with the Program Director to ensure compliance with multiple funding sources and contractual obligations and the quality of services provided. Responsibilities: 

Adheres to and enforces all NSO Workflows and NSO Policies.
Provides day-to-day clinical and process consultation to assigned Case Managers and other members of the department as needed.
Provides individual supervision to assigned team which includes mentoring, coaching, training, and administering disciplinary actions as necessary in keeping with Human Resources policies and procedures.
Supports Case Managers in meeting performance and productivity expectations of the department.
Promotes a harmonious work and team environment.
Review staff requests time off, and work schedules and approves based upon program needs.
Review and approve assigned staff’s timesheets in ADP in accordance with due dates.
Conduct performance reviews
Assists in the recruitment of staff to ensure that vacancies are filled, and program objectives are met.
Make recommendations for personnel actions to the Director as needed.
Responsible for recommending to the Director changes that would improve service delivery and for implementing changes and new programming.
Complies with and adheres to department and NSO policies and procedures.
Adheres to established quality and performance improvement standards.
Coordinate with other departments at NSO to enhance service delivery and effectiveness.
Collaborate with multiple state and community organizations
Monitors and maintains data on services provided, and submits reports as required, to DWCCMHA, MDCH, and other agencies, as appropriate.
Professionally represents NSO and promotes NSO mission and vision statements.
Ensures client satisfaction through process of monitoring, improving, and delivering excellence in program services.

Professional Skills:

Able to inspire, influence, and enable others to achieve goals.
Works effectively with others to accomplish goals/resolve problems.
Is open to new approaches and takes steps to increase knowledge, skills, and abilities, both from within and outside NSO.
Complies with contractual and regulatory requirements, as needed.
Fosters commitment, team spirit, pride, and trust.
Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities.
Able to anticipate and bring about change when needed.
Performs other duties as assigned.

Candidate Requirements:

Bachelor of Social Work or related discipline required
Master of Social Work or related discipline preferred
Minimum of a LBSW licensure required
LMSW licensure preferred
Minimum of 3 years of Case Manager experience, preferably in Community Mental Health
Supervisory/Leadership experience preferred
Ability to work as part of a team and to inspire the team spirit in others.

Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.  #ZR

Life at Neighborhood Service Organization

Neighborhood Service Organization's (NSO) compassionate and professional staff provides services that have impacted countless children, youth, adults, seniors, families, and communities since 1955. NSO's empowering programs and services provide assistance for: older adults with mental illness; children, youth, and adults with developmental disabilities; youth leadership and advocacy training; year-round workforce development for youth, young adults and their parents; homeless recovery services; housing development; community outreach for psychiatric emergencies; call hotline for emergency shelter and housing resources in Detroit; training; and volunteer opportunities for individuals, groups, and organizations.\r \r Our Mission: Changing lives through innovative human services that harness the power of choice

Thrive Here & What We Value

Equal Opportunity Employer

Commitment to excellence through diversity

Respect for Confidentiality and Courtesy towards patients

Collaborative Environment

Supportive Teamwork

Continuous Learning

Compassionate Approach to Care

Focus on Community Wellbeing</s>

Job FunctionsSupervision of assigned Case ManagersCompliance with multiple funding sources and contractual obligationsQuality of services provided

Job RequirementsBachelor of Social Work or related discipline requiredMaster of Social Work or related discipline preferredMinimum of a LBSW licensure requiredLMSW licensure preferredMinimum of 3 years of Case Manager experience, preferably in Community Mental HealthSupervisory/Leadership experience preferred

SkillsDay-to-day clinical and process consultation to assigned Case ManagersIndividual supervision to assigned teamMentoring, coaching, training, and administering disciplinary actions as necessary in keeping with Human Resources policies and proceduresTime off and work schedule approval based upon program needsTimesheet review and approval in ADPPerformance reviewsRecruitment of staffRecommendations for personnel actionsChanges that would improve service delivery and implementing changes and new programmingAbility to inspire, influence, and enable others to achieve goalsWorks effectively with others to accomplish goals/resolve problemsOpen to new approaches and takes steps to increase knowledge, skills, and abilities, both from within and outside NSOComplies with contractual and regulatory requirements, as neededFosters commitment, team spirit, pride, and trustPossesses good work ethic, drive, energy, and persistence to achieve goalsTakes accountability for job responsibilitiesAble to anticipate and bring about change when needed

Lead Case Manager

Life at Neighborhood Service Organization

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