Network Monitoring Technician (Morning Shift) at Evoke Consulting

Evoke is seeking a

Network Operations Center (NOC) / Integrated Monitoring Center (IMC) Technician to join our team!

This is a 1st shift position (6:00am - 2:30pm) Work is required to be performed on-site in NE Washington, DC (near Union Station)

Responsibilities:

Conduct continuous monitoring, analysis, and reporting activities of network infrastructure and systems for performance, availability, and potential issues.
Provide shift support-based work, ensuring 24x7x365 coverage and support at the client site
Monitor systems and applications including high and low-level network-wide performance monitoring
Escalate critical issues to appropriate teams and management as required
Act as the first alert responder for incidents identified by SolarWinds or Dynatrace monitoring tools.
Gather all applicable data for analytics
Coordinate with NSOC to collaborate on networks/systems status
Collaborating closely with NSOC in responding to alerts related to IT security
Utilizing NSOC checklist for IT security-related alerts
Escalating issue to NSOC when unable to resolve IT security alerts
Communicate effectively with internal and external stakeholders
Coordinate communication to customers as dictated and all other stakeholders

Professional Experience and Skills:

General knowledge of operating systems, networks, databases, and web applications
General knowledge of Microsoft Office 365 applications including MS Teams
Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations
Write and document clear technical procedures
Hands-on experience with monitoring networks/systems, in-depth analytics skills to interpret tool alarms, and reporting capabilities to communicate to leadership the impacts on operations and agency mission caused by network and system disruptions
Strong understanding of network infrastructure, protocols, and technologies (e.g., TCP/IP, routing, switching, firewalls)
Hands-on experience with SolarWinds and Dynatrace networks/applications monitoring tools and ServiceNow incident management system
Ability to work effectively under pressure and manage multiple tasks concurrently

Education and Years

of Experience:

Associate's degree in Computer Science, Information Technology, or a related field; equivalent experience may be considered
Minimum of 2 years of experience in network monitoring operations
Certifications such as CCNA, CompTIA A+, CompTIA Network+ certification, or equivalent are preferred

Security Clearance

Applicants selected must be eligible to work in the United States, be subject to a government security investigation, and meet eligibility requirements for access to protected information

Work Location

Washington, DC (100% on-site)

This is a 1st shift position (6:00am - 2:30pm) Work is required to be performed on-site in NE Washington, DC (near Union Station)

Life at Evoke Consulting

Evoke Research and Consulting, LLC (Evoke) is a Service Disabled Veteran-Owned Small Business (SDVOSB) specializing in Program and Project Management. Professional services include expertise in strategic planning, budget and financial controls and portfolio management.

"Evoke: [e-vôk] v. To create anew especially by means of the imagination."

Using a powerful blend of enterprise analysis and industry best practices, Evoke develops a strategic path customized for the individual needs of each of our clients, never forgetting the day-to-day needs that threaten to consume strategic integration. With a thorough understanding of project management and implementation, we are able to maximize the goals, programs, and investments of every client.

Thrive Here & What We Value

Evoke Consulting is committed to providing a wide range of opportunities for employees to grow professionally and socially.

Evokers are hardworking, team-oriented, and come from diverse backgrounds and experience levels.

Evoke values its employees’ ideas and acts on suggestions for change and development as a firm.

We defy the standard employee experience in government contracting with a commitment to providing a wide range of opportunities for our employees to grow professionally and socially by investing more than our competition in training our team and rewarding high performance.

Evokers are hardworking, team-oriented, and come from diverse backgrounds and experience levels.

Evoke is an equal opportunity employer and all qualified applicants will receive considered for employment without regard to race, color, sex, citizenship, national origin, ancestry sexual orientation, gender identity, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any additional factors protected by local, state, or federal laws.</s>

Job FunctionsConduct continuous monitoring, analysis, and reporting activities of network infrastructure and systems for performance, availability, and potential issues.Provide shift support-based work, ensuring 24x7x365 coverage and support at the client siteMonitor systems and applications including high and low-level network-wide performance monitoringEscalate critical issues to appropriate teams and management as required

Job RequirementsAssociate's degree in Computer Science, Information Technology, or a related field; equivalent experience may be consideredMinimum of 2 years of experience in network monitoring operationsCertifications such as CCNA, CompTIA A+, CompTia Network+ certification, or equivalent are preferredSecurity ClearanceApplicants selected must be eligible to work in the United States, be subject to a government security investigation, and meet eligibility requirements for access to protected information

SkillsGeneral knowledge of operating systems, networks, databases, and web applicationsStrong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situationsHands-on experience with monitoring networks/systems, in-depth analytics skills to interpret tool alarms, and reporting capabilities to communicate to leadership the impacts on operations and agency mission caused by network and system disruptionsStrong understanding of network infrastructure, protocols, and technologies (e.g., TCP/IP, routing, switching, firewalls)Hands-on experience with SolarWinds and Dynatrace networks/applications monitoring tools and ServiceNow incident management systemAbility to work effectively under pressure and manage multiple tasks concurrentlyStrong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situationsProfessionalism and attention to detail

Network Monitoring Technician (Morning Shift)

**This is a 1st shift position (6:00am - 2:30pm)** Work is required to be performed on-site in NE Washington, DC (near Union Station)

Responsibilities:

Professional Experience and Skills:

Education and Years

of Experience:

Security Clearance

Work Location

**This is a 1st shift position (6:00am - 2:30pm)** Work is required to be performed on-site in NE Washington, DC (near Union Station)

Life at Evoke Consulting

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This is a 1st shift position (6:00am - 2:30pm) Work is required to be performed on-site in NE Washington, DC (near Union Station)

This is a 1st shift position (6:00am - 2:30pm) Work is required to be performed on-site in NE Washington, DC (near Union Station)