Job Summary
Printer Technician (Oak Park Facility) - imageOneAs an MPS Technician for imageOne's Oak Park facility, you are responsible for proactive and reactive services on devices we service. In this role, you will be coordinating with other technical partners to ensure quick and correct fixes/changes are made to the machines. You will support new installations and decommissioning of out-of-date devices while promoting excellent customer service as an imageOne team member!Who We AreimageOne is a leading provider of Managed Print Services and Document Lifecycle Solutions across the United States.
Our mission is to help businesses decrease and control costs, improve productivity, and streamline their printing and document workflow environments. We pride ourselves on delivering an extraordinary customer experience every day with passion, energy, and commitment.Our Accomplishments:- Forbes Small Giants 2017: America's Best Small Companies- Crain’s Cool Places to Work in MI- Detroit Free Press Top 100 Workplaces- Metropolitan Detroit’s 101 Best and Brightest Companies- National Best and Brightest Companies to Work For- Sloan Award for Workplace Effectiveness and FlexibilityPerks:
- Amazing workplace culture
- Competitive salary
- Medical, prescription drug, dental, and vision benefits
- Health savings account benefits
- Flexible spending account benefits
- Company paid life insurance
- 401k matching program
- Paid time off program
- Additional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off)
Responsibilities
- On-site inventory organization and management
- Maintaining and regularly adjusting needs to auto replenishments
- Toner/parts ordering and recycling
- Ensuring all devices are reporting and communicating
- Administration and support of customer print solutions
- Delivering an extraordinary customer experience
- MACD monitoring and updates
- Ad hoc reporting of customer metrics and service insights
Requirements
- 1-3 years experience in printer repair
- Preferred: HP, Xerox, and Lexmark manufacturer certifications
- Knowledge and experience with IT ticketing systems
- Preferred: ServiceNow and EA
- Experience with 3rd party print-based solutions
- Preferred: Printer Logic, HP Security Manager, and LRS
- High attention to detail and follow through
- Excellent communication skills – both written and verbal
- Professional attitude with a desire to learn and grow
- Proficient with Microsoft O365 suite
- Strong interpersonal and analytical skills
- Alignment with ImageOne core values
- Enjoy what you do!
Why Join Us?We believe in creating an environment where our team members can thrive. We practice open book management, ensuring you understand our financials and are financially rewarded through our profit bonus program. Our "We Care Friday" initiative surprises team members by giving them a day off on short notice, covering their work for the day.If imageOne sounds like the company for you, send us your resume to be considered for this position. We're excited to meet you!
