The Physical Security Manager, will oversee, evaluate and provide supervisory direction for the physical security and protection, safeguarding, of security of associates, vendor partners, visitors, and company assets at Mercedes-Benz Stadium. The Physical Security Manager develops, implements, and ensures compliance with all physical security policies, procedures, and programs. This individual will assist in the management of physical security operations for Atlanta Falcons home games, Atlanta United home matches and all other events held at Mercedes-Benz Stadium, as well as the 24/7, in-house, proprietary security force consisting of approximately 35 full and part-time associates.
RESPONSIBILITIES
- Spearhead and maintain security protocols and procedures for all event and non-event day activates at Mercedes-Benz Stadium.
- Implement venue policies including a goal based objective program for an industry leading security department.
- Determine changes to the departmental operating structure and/or operations and oversee implementation based on continual evaluation of associates.
- Work collaboratively with public safety (police and medical) for work force management and quality assurance.
- Manages physical security staff in multiple security core disciplines to: identify potential or existing security risks to the overall organization; recommend, research and deploy state of the art technology solutions and innovative security management techniques to safeguard associates and venue assets; direct the approach, implementation, and execution of investigations and appropriate corrective actions.
- Demonstrates close relationships with local, state, federal law enforcement, intelligence, and private sector counterparts.
- Conducts and manages assigned Training Coordinator and manage training and briefings for audiences ranging from executive level members to front line associates.
- Represents the stadium security department in investigations and physical security matters as directed by the Senior Director of Stadium Security, in government and industry security working groups and tabletops.
- Ensures physical security compliance with NFL and MLS league security mandates and protocols.
- Makes recommendations on physical security operational matters and ensures department’s effective achievement of goals.
- Identifies potential or existing security risks to the overall organization and presents those risks for resolution.
- Assists in actions related to the Emergency Action Plan, the Concept of Operations Plan and Quality Control/Assurance Plan to ensure compliance and continual updates.
- Establish staff development and training protocols including management and oversight of the department professional development program.
OTHER DUTIES/RESPONSIBILITIES
- Ability to communicate effectively with all levels of ownership, executives, other departments and vendor partners.
- Other duties as assigned by Stadium Senior Security Director and AMB Group Vice President of Security.
SUPERVISORY DUTIES
- Manages through subordinate Coordinators.
QUALIFICATIONS
Knowledge, Skill and Ability;
- The position requires strong management, administrative, supervisory, training, presentation, consultant, and facilitator skills.
- Strong written and verbal communication skills are needed. Ability to communicate effectively with and to Executive Management.
- Ability to work a varied schedule to include evenings/nights, weekends and holidays as necessary.
- Skill in assessing security risks and needs.
- Ability to obtain necessary clearances for review of sensitive material.
- Superior knowledge of technical aspects of security systems (including IP Cameras, door access, fire systems, video management systems and human resource scheduling programs). (Special consideration given to candidates experienced with Genetec, Evolv, Open Gate, Morse Watchmen,)
Education or Formal Training:
- Bachelor’s degree in a related discipline, or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired.
- Training relevant to crowd management/crowd control, security systems, physical security, personnel management and emergency preparedness/response.
Experience:
- 3-5 years’ experience in and stadium or public gathering security setting.
- Experience in special event security and public assembly venue security highly desirable.
- Experience in Physical Security professional standards.
- Experience in video management systems and security screening technology.
- Experience in people management / directly managing a team.
Material and Equipment Used:
- Two-way radio.
- Proprietary time management and scheduling software.
- General office equipment to include phone, copier, computer/keyboard, etc.
- Security equipment to include CCTV, Access Control and Fire Alarm monitoring systems.
- Genetec Video Management System
- Evolv screening technology
- Morse Watchmen
Working Environment/Physical Activities:
- Stand, walk, talk or hear 2/3 or more of time, moderate to very loud noise.
- Sit, use hands to finger, handle or feel up to 2/3 of time.
- Lift up to 30 lbs. up to 1/3 of time
